What are the responsibilities and job description for the Benefits - Assistant Account Manager position at VTC Insurance Group?
Summary:
If you are looking to work for a well-established, best-in-class insurance agency, then apply today because we are hiring! Come join an agency that is committed to helping our clients choose the best insurance coverage to meet their needs while providing every customer with the all-star service they deserve! If you are hard-working and empathetic then the role is for you! This position is hybrid, with your home office being in Farmington Hills, MI
Responsibilities:
- Supports Company Benefits Department with all administrative needs
- Responds to customer requests via telephone, mail, chat, or email
- Follows client procedures and guidelines on various benefit administration tasks
- Proposal creation
- Quoting (small and large group)
- Creation of open enrollment packets
- Processes carrier new business paperwork
- Ensures policies and procedures are followed to secure internal and external working systems
- Coordinates phone and e-mail coverage in the event of absences
- Other duties as assigned
Requirements:
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
- Possess an upbeat, positive and enthusiastic attitude
- Be a great self-starter with a sense of urgency
- Proficiency to multi-task, follow-thru and follow-up
- Must have Life & Health License (or willing to obtain license after hire ~90 days)
- Excellent Communication/interpersonal skills
- Experience in dealing with difficult or emotional customer situations a plus