What are the responsibilities and job description for the Clerk, Billing position at vTech Solution?
Job Description
Job Description
Job Title : Billing Clerk
Location : PHOENIX, Arizona, 85027 (Hybrid Four days onsite one day remote)
Duration : 03 months (Contract) (possibility of extension)
Job Description :
This position is an entry-level job in one of our Consolidated Billing Centers located in Phoenix, Arizona. The incumbent will receive limited classroom training and extensive on-the-job training that will prepare them to take on responsibilities for compiling data, creating customer invoices, and ensuring the accuracy of customer receivables.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as needed.
- Ensures all ticket information is accurate, complete, and properly documented.
- Identifies discrepancies or incomplete tickets and takes corrective action.
- Communicates clearly with internal teams to resolve issues or clarify ticket details.
- Documents ticket updates and statuses effectively.
- Collaborates with other departments or teams to ensure timely ticket closure and effective resolution of issues.
- Takes full ownership of the ticket closure process, ensuring all steps are completed and issues are resolved before closing.
- Provides feedback and support to team members to improve processes.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education
Other Knowledge, Skills or Abilities Required
