What are the responsibilities and job description for the Clerk Billing position at Pacer Group?
Ticket Resolution Team Member
Max Bill Rate : XX42.11XX
Hybrid; Wednesday & Thursday in office
Intake Included
Job Summary
This position is an entrylevel job in one of the WM Consolidated Billing Centers located in Phoenix Arizona. The role involves a combination of limited classroom training and extensive onthejob training designed to prepare the incumbent to take full responsibility for ticket management.
Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as needed.
- Ensures all ticket information is accurate complete and properly documented.
- Identifies discrepancies or incomplete tickets and takes corrective action.
- Communicates clearly with internal teams to resolve issues or clarify ticket details.
- Documents ticket updates and statuses effectively.
- Collaborates with other departments or teams to ensure timely ticket closure and effective resolution of issues.
- Takes full ownership of the ticket closure process ensuring all steps are completed and issues are resolved before closing.
- Provides feedback and support to team members to improve processes.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education
Other Knowledge Skills or Abilities Required
Positive and professional demeanor even under pressure.
