Demo

Help Desk Coordinator

vTech Solution
NJ Full Time
POSTED ON 4/9/2025
AVAILABLE BEFORE 5/7/2025

Job Description

Job Details : Job Title :  Help Desk Coordinator Job Location : Trenton, NJ Contract Duration : 04 Months Work Mode : Hybrid (4days / wk. onsite) Complete Description :

Helpdesk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge are preferred.

Training on the Client’s procedures and system will be provided.

Summary :

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical details in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired :

  • Microsoft Windows 10
  • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on Client’s mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  • Must have good clear communication skills

Responsibilities :

  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
  • Maintain working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for client’s business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
  • Ensure closed problems are adequately documented.
  • CB, #DICE

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Help Desk Coordinator?

    Sign up to receive alerts about other jobs on the Help Desk Coordinator career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at vTech Solution

    vTech Solution
    Hired Organization Address AL Full Time
    JOB SUMMARY This position provides logistical support to all Southern Company system wide business units. The incumbent ...
    vTech Solution
    Hired Organization Address Seattle, WA Full Time
    Must have active WA license. s approved at travel rate Perm candidates of any OTHER providence facility ( NON SWEDISH ) ...
    vTech Solution
    Hired Organization Address Kirkland, WA Full Time
    PLEASE READ IN FULL. PLEASE DISCUSS HOURS WITH CANDIDATE PRIOR TO SUBMITTING Hours may fluctuate slightly : The MA in th...
    vTech Solution
    Hired Organization Address GA Full Time
    Job Description The Test Engineer P&C 1 position requires 3-7 years of related experience and an accredited bachelor's d...

    Not the job you're looking for? Here are some other Help Desk Coordinator jobs in the NJ area that may be a better fit.

    Medical Front Desk Coordinator - Private Practice

    Healthcare Help Atlanta, Atlanta, GA

    Production Coordinator

    Assignment Desk, Charleston, SC

    AI Assistant is available now!

    Feel free to start your new journey!