Cloud Engineering Manager

Company Description

Cloud Engineering Manager

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

Job Description

We build. We create impact. 

As the manager of the Cloud Engineer teams worldwide, you will be in charge of the teams that maintain, update and deploy our cloud infrastructures. You will work closely with other members of the IT and R&D teams to ensure our cloud environments are available, secure, reliable, and scalable.

Our teams build and maintain our SaaS application, which manages more than 150 million IoT devices, in more than 25,000 stores in 24/7. We are processing more than 200 million of data change every day. Our target for 2027 is to manage 1 billion IoT devices.

Reporting directly to the Cloud Director, you’ll have the following missions:

Team Management:

• Lead, mentor, and develop the cloud engineering teams to deliver exceptional service.
• Coordinate different teams, ensure communication and shared processes.
• Conduct regular team reviews, provide feedback, and identify areas for development.
• Foster a positive and collaborative environment.

Production releases

• Ensure process and controls to deploy to staging, and production environments with quality and minimum interruptions.
• Identify improvements, plan and execute to completion.

Incident management

• Ensure that processes are in place and mastered to deal with incidents
• Ensure communication and lessons learnt during and after incidents
• Identify, track and execute improvement plan following incidents

Continuous improvement and security

• Ensure that the platform is continuously monitored, identify improvements in monitoring and alerting
• Identify improvements in the platforms, as well as the tooling to support, maintain and update them
• Ensure that documentation is available, understood and shared.
• Take part in security reviews.
• Propose and track security improvements.
• Take part in processes optimisation, documentation, audits (e.g. SOC2) 

Qualifications

Qualifications we’re looking for.  

• Experience:
  • 7 years of experience in cloud engineering
  • Experience with Retail customers would be appreciated.
  • Proven experience managing cloud teams in a fast-paced environment.
  • Experiencing managing customer relationships, leading and scaling engineering teams.
• Technical Skills:
  • Strong understanding of SaaS products, cloud technologies, and web-based applications.
  • Strong leadership and people management skills, with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and metrics to drive decision-making and process improvements.
• Soft Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with a customer-centric approach.
  • Ability to explain technical concepts to non-technical users clearly and concisely.
  • Mastering French, German or Spanish would be a plus.
• Education:
  • Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential  
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

Additional Information

All your information will be kept confidential according to EEO guidelines.