Dormitory Manager

What We Do 

We empower our defense and law enforcement customers to focus on their primary mission by removing friction points and setting them up for long-term success. VWI provides facilities and infrastructure management; our specific services include housing management, custodial services, facilities management, operations & maintenance, and various professional services. By providing strategic, responsive, and mission-driven solutions, we forge long-term partnerships with our customers, vendors, and team members. We invite you to join our team, providing essential services for those who serve our country. 

What You’ll Do 

The Dormitory Manager is responsible for managing the housekeeping and dormitory staff including all housekeepers for a multi-building dormitory complex that can host over 700 guests at a time. Beyond personnel management, they are expected to research & prepare special reports and communicate with FLETC Operations Team on Billeting. Additionally, they will conduct group training, reviews, and improve customer service habits across the team. Key duties include the following: 

• Plan and oversee employee work schedule 

• Set up and manage a variety of services like room assignment, laundry, and housekeeping 

• Approve timesheets and time off 

• Lead department meetings and prepare reports, and conduct training 

• Supervise the efficiency of the housekeeping staff and assign special task when required 

• Ensure important communication is provided in a timely and consistent manner to each shift 

• Assists in interviewing and selection of new hires 

• Assist in the onboarding and training process for new hires, including working with admin to ensure proper completion of all new hire documents are submitted 

• Perform counseling, implement corrective actions, and termination of employment 

• Perform end of year evaluation of housekeeping staff annual performance 

• Provide support to housekeeping 24/7 

• Generate reports to submit to managers 

• Perform auditory functions and other duties as assigned 

What You’ll Have 

• Shall possess at least 3 years of recent (within the past 10 years) responsible experience in the management and supervision of commercial and institutional housekeeping and guest services of the multi-building facilities that can house up to 750 guests at a time. 

• Specific prior experience in setting up and managing a variety of services including room assignment, laundry, and housekeeping services 

• High school diploma or equivalent 

• Strong leadership skills, including training, coaching, counseling, and implementing policies 

• Excellent problem-solving abilities and drive to continuously identify areas for improvement 

• Shall have proficiency in oral and written communication in English. 

• Knowledge of basic record keeping procedures and general office practices 

• Knowledge of computers and software applications; Ability to establish and maintain filing systems 

• Ability to analyze documents to determine compliance with rules, regulations, and procedures 

• Physical ability to complete moderate bending, stooping, reaching above/below waste, pushing/pulling movements, standing, kneeling, sitting, walking, lifting up to 50 lbs., and typing