Showroom and Customer Experience Specialist

Do you have experience working in a retail sales or showroom setting? Are you personable, engaging, and a consummate professional? Are you able to work well with all personality types? Are you inquisitive and a strong listener? If so, we're excited to speak with you about the Showroom and Customer Experience Specialist career opportunity at our Huntington location.

W. A. Zimmer Company (www.wazimmer.com) is a second-generation, family-owned business celebrating its 49th anniversary in 2025. We've grown to be recognized as the leader in luxury outdoor living within the 50 counties we serve from our two state-of-the-art showrooms (Huntington & Elkhart, IN).

Our family-oriented team is under its second generation of leadership and prides itself on demonstrating the following core values: Character, Commitment, Consistency, Competency, and Confidence.

We change lives by enhancing the quality of them!

Responsibilities

• Do what's right, at all times and without exception
• Maintain a clean, vibrant and inviting showroom environment, ensuring adequate staffing at all times
• Respond to walk-in customers, incoming phone calls, and web inquiries in a professional manner
• Effectively demonstrate the features and benefits of our sunroom, shade, and furniture products
• Implement corporate marketing, customer service, and sales strategies, born from a collaborative approach
• Be a true team player, with a willingness and drive to contribute cross-functionally when needed
• Be a Steward of the W. A. Zimmer Company "Experience" (ensuring that customers' expectations are exceeded from the point of initial contact)
• Be a student of the industry, keeping an active pulse on product evolution, continuous improvement opportunities, and the competitive landscape
• Uphold the W. A. Zimmer Co. reputation, and maintain a professional image at all times
• Assist with administrative tasks (filing, scanning, data entry, etc.) when requested
• Other responsibilities as assigned

Qualifications

• Minimum of 1 to 3 years experience working with customers in a retail sales, inside sales, or showroom setting
• Detail oriented with strong multi-tasking skills
• Excellent verbal and written communication skills
• Proven customer service skills with demonstrated win/win outcomes
• Commitment to helping meet sales targets and maximizing profitability
• Excellent organizational and computer skills
• Adobe Creative Suite experience preferred
• Performance focused, while refusing to compromise cultural standards

Benefits

• Health Insurance
• Simple IRA Retirement Plan with Company Match
• Paid Holidays and Vacation
• Stability and Security
• 49 Years of Industry Experience (you won't have to reinvent the wheel, but you'll have the autonomy and support to improve the ride)

Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $45,000 - $50,000