What are the responsibilities and job description for the Customer Service Representative position at W.E.I?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a professional demeanor. The ideal candidate will possess strong communication skills, a passion for helping others and the ability to maintain a positive attitude.
Duties
- Respond promptly to customer inquiries.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Handle follow ups with customer feedback and service inquiries.
- Maintain detailed records of customer interactions.
- Collaborate with sales and client services teams to enhance the customer experience.
- Process cash handling transactions accurately and securely.
- Identify opportunities for upselling or cross-selling additional products or services.
- Resolve customer complaints professionally and efficiently.
Experience
- Previous experience in customer service or sales is preferred but not required.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Experience in sales or outbound calling is advantageous but not required.
- Strong efficient communication and record keeping.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $700.00 - $1,200.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Referral program
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $700 - $1,200
