Admissions Coordinator

The Raleigh House, a nationally recognized mental health and substance abuse treatment provider has expanded its residential services into the Denver Tech Center. Were seeking motivated and passionate therapists. Ignite your mission and purpose and be a part of an energetic and innovative multidisciplinary team. This role is an exciting opportunity to be a part of an organization focused on clinical excellence that provides an integrative approach with traditional, holistic and experiential therapies.

The Raleigh House has been serving the Denver Metro area for over 16 years, providing comprehensive mental health, trauma, and substance treatment. We are focused on personalized integrative care and are dedicated to changing the lives we serve.

The Raleigh House is currently seeking an Admissions Coordinator with a strong clinical and sales background to join our Access Team. This role involves guiding clients through the initial recovery experience and supporting families and clients as they seek access to treatment. You will work closely across interdepartmental teams to bring our unmatched services to a wider range of people in need.

• Do you come from a clinical background but thrive in KPI driven environments?
• Are you looking for a team culture that makes you want to come to work (virtually!) every day?
• Would others describe you as empathetic but competitive? Someone who wants to make a difference?

If you are looking to leverage your strengths in clinical insight and put it into practice in a wider business setting, the Raleigh House might be a perfect fit. Our Access Team is responsible for all intakes into the Raleigh House program, and we need someone who is a big picture thinker, highly analytical, and ALWAYS puts people first while understanding the need for clinical assessment and inquiry. This shift varies between morning/afternoon/evening/weekend. Please apply if you are open to a variety of shifts.

This job helps change people's lives every day - Are you ready?

Essential Duties:

• Greet potential clients by phone, providing information on treatment options with accuracy and sensitivity.
• Screen for client appropriateness to Raleigh House and make referrals that best support client resources and needs.
• Obtain and review Verification of Benefits for insurance clients; assist in providing explanations regarding benefits and their use to clients/families.
• Secure payments for services in collaboration with billing departments.
• Document all processes in a CRM database.
• Generate leads and manage the pipeline of potential admissions.
• Proficient in Motivational Interviewing and Sales Pipeline Management
• Maintain excellent notes and updates in your client pipeline
• Consistently meet KPIs and Intake expectations
• Participate in a daily standup meeting with the team and weekly one-on-ones with the supervisor.

Qualifications

• Bachelors degree preferred but not required, in behavioral health, social work/psychology, public relations, or communication
• A clinical (behavioral or mental health, nursing) or sales background is highly preferred.
• Strong knowledge of Addiction, Recovery and Mental Health, strongly preferred.
• 1 3 years experience in clinical practice or outreach
• Salesforce and/or other online database software experience.

Benefits:

• Health Insurance.
• Employer Paid Life/AD&D.
• Dental, Vision, and Voluntary Life/AD&D plans offered.
• Pet coverage
• Paid Time Off.
• Paid Sick Leave.
• 401k with a 4% company match!

Salary: $55,000.00 - $75,000.00 per year

Our Mission: At The Raleigh House, we strive to deliver an inspiring client experience through personalized, evidence-based behavioral health services that empower individuals to rewrite their story and achieve long-lasting wellness through joyful, fulfilling lives. Our compassionate, mindful team of experts help clients build resilience and foster positive change as they progress through their journey.

Our Vision: Our vision for The Raleigh House is to be the premier provider of mental health, addiction, trauma assessment and services in Colorado and beyond. We endeavor to be recognized for our uncompromising quality service, expertise, and outstanding outcomes. We strive to create a world where healing and recovery are inclusive, stigma is eliminated, and our clients have access to high-quality, equitable care that supports their well-being.

Our Values:

1. Integrity: We uphold the highest ethical standards in all aspects of our work. We maintain strict confidentiality, protect client privacy, and act with honesty, transparency, and professionalism.

2. Clinical Excellence: We are dedicated to providing the highest standard of care by continuously improving our knowledge, skills, and practices. We embrace innovation, evidence-based approaches, and best practices in the field of behavioral health.

3. Compassion: We approach every individual with empathy, kindness, and understanding. We create a safe and non-judgmental environment where our clients feel valued and supported.

4. Empowerment: We empower individuals to take control of their mental health journey and make informed decisions. We provide them with the tools, resources, and support they need to build resilience, enhance their well-being, and achieve their goals.

5. Collaboration: We believe in the power of collaboration and teamwork. We work closely with our clients, their families, and other healthcare professionals to develop personalized treatment plans and ensure holistic care.

6. Respect: We treat every individual with respect and dignity, honoring their unique experiences, perspectives, and cultural backgrounds. We believe in fostering a culture of inclusivity, equality, and diversity.

Minimum Education and Experience

• Education: Bachelors degree in Social Science related field, preferred
• Experience in sales; knowledge of sales platforms
• Valid drivers license or State ID, required, all positions
• Experience with treatment facilities and/or addictions and mental health populations, preferred
• Prohibitions: active addiction, use of elicit substances (including THC) at any time during employment, current sponsorship of a current or former (less than 1-year post RH treatment) client

Working Conditions

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions
• Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance)
• May include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
• On-call or overnight work assignments may be required