Support Engineer

W. M. Jordan Company offers industry-leading strategies for construction management, design-build, virtual construction, green building and public-private partnerships in Virginia and the Carolinas. A family-owned company, W. M. Jordan is committed to life-long learning, developing construction professionals, general wellness for all employees, and giving back through community service. Our philosophy of empowering people to be the best they can be is our foundation of success.

The W. M. Jordan Enterprise Technology Team is currently seeking a junior to mid-level experienced Support Engineer with a focus on exceptional customer service. This is an in-office position in our Newport News, Virginia location.

Key Components of the role include but are not limited to:

• Communicate with clients via phone, email and direct message to diagnose technical issues.
• Provide training sessions for new hardware or software products.
• Create detailed tickets of user problems and solutions.
• Work together with other Technology Team members to find solutions to more complex issues.
• Utilize Remote support tools such as screen sharing.
• Knowledge of mapping network printers and drives.
• Experience in a Windows based environment.
• Knowledge of the Microsoft Office Suite of applications.
• Maintain break/fix reference documentation.
• Setup new computers for end users.
• Provide best in class customer service to end users.
• Reset user passwords via Active Directory.
• Stay up to date with current technology and system changes.
• Occasional travel to remote job sites or regional offices for equipment setup/teardown.
• Troubleshooting of wired and wireless networks.
• Availability to perform after hours work as needed.
• Assign and manage technology inventory.
• Clean and format returned computer equipment.
• Maintain production lab efficiency.
  
  

We offer our full-time employees a competitive salary and a generous benefits package.