What are the responsibilities and job description for the Sales and Technical Support Engineer position at W3Global Inc.?
Job Description
Job Description
Company Description
Our client is a leading Video Security Surveillance Systems manufacturer based in Germany with a strong presence in the global market. Our client USA provides support for North America, Central America, and South America from various regional offices across the United States. The company offers scalable and innovative IP video security solutions, ensuring high levels of resilience, continuity, and stability. Our client's solutions are designed to meet the security and operational challenges of its customers and integration partners.
Role Description
This is a full-time on-site role as a Sales and Technical Support Engineer at our client USA in Tampa, FL. The Sales and Technical Support Engineer will be responsible for providing technical support, troubleshooting, and analytical solutions to our customers, as well as ensuring top-tier customer service and support. As part of a support team in the Tampa office, the support engineer will work with a network of Certified Integrator Partners to deliver tailored video security solutions that meet the unique needs of each customer.
Qualifications
Knowledge of Video Security Surveillance Systems is required
Technical Support and Troubleshooting skills
Analytical Skills
IT Networking - Troubleshooting experience
Basic level database analysis experience, such as SQL (helpful)
Customer Support and Customer Service experience
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment
