What are the responsibilities and job description for the Field Service Technician - Digital Printing position at W3Global?
Title: Field Service Technician - Digital Printing
Location: Placentia, CA
Work Place Type: Onsite
Job Type: Full-time
Summary
Full job description
Established, growing California / Orange County business with 40 employees is searching for a digital technician, who has experience with Mimaki wide format equipment installation, maintenance, troubleshooting and repairs. Knowledge of digital die cutting equipment is also welcome. We are seeking a team player who can professionally represent our company during customer site visits. Company imports and distributes a wide variety of bindery equipment, digital solutions as well as offset presses. Previous work experience in the printing industry is required for this position.
Essential Job Functions
Compensation includes a competitive salary, performance-based bonuses, health benefits, and a Vanguard retirement plan with contribution matching.
Company also provides a company car.
At Company we strongly believe in compensating team members based on the value they bring to the team, and P&L based incentives are a simple factor of profitability.
If you are smart, productive, and not afraid of working a little hard from time to time, this could quickly develop into a well- paying and rewarding career.
Ideal Candidate Should Possess
Expected hours: 40 per week
Experience: printing and bindery: 3 years (Required)
Work Location: In person
Location: Placentia, CA
Work Place Type: Onsite
Job Type: Full-time
Summary
Full job description
Established, growing California / Orange County business with 40 employees is searching for a digital technician, who has experience with Mimaki wide format equipment installation, maintenance, troubleshooting and repairs. Knowledge of digital die cutting equipment is also welcome. We are seeking a team player who can professionally represent our company during customer site visits. Company imports and distributes a wide variety of bindery equipment, digital solutions as well as offset presses. Previous work experience in the printing industry is required for this position.
Essential Job Functions
- Provide Customer Service based technical support during field visits, dispatches, phone calls
- Manage all aspects of on-site installation, training, repair, maintenance and test tasks
- Preventive or Periodic Maintenance of assigned accounts
- Some travel
- Accurately diagnose, resolve and follow up on errors or technical problems
- Phone support for existing customer base
- Work with sense of urgency
- Produce timely and detailed service reports
- Operate vehicle in a safe manner and use field automation systems
- Cooperate with technical team and share information across the organization
- Build positive relationships with customers
- Comprehend customer requirements and make appropriate recommendations
- Promote, market and develop future business for the company
- Follow all company policies, procedures and protocols
Compensation includes a competitive salary, performance-based bonuses, health benefits, and a Vanguard retirement plan with contribution matching.
Company also provides a company car.
At Company we strongly believe in compensating team members based on the value they bring to the team, and P&L based incentives are a simple factor of profitability.
If you are smart, productive, and not afraid of working a little hard from time to time, this could quickly develop into a well- paying and rewarding career.
Ideal Candidate Should Possess
- Proven field service experience (minimum of 5 years)
- Experience with some of the following equipment: Mimaki, Cutworx, Summa, Morgana/Intec, Summa and Valiani.
- Strong knowledge of Adobe Illustrator as it relates to printing
- Good people skills
- Willing to travel
- Organized, professional, competent, reliable
- Knowledge of computer-based technology and comfortability utilizing electronic forms of communication
- Existing book of business to potentially be transferred
- Strong listening and presentation skills
- Results oriented
- Driver's License with clean driving record
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certifications (desired but not required)
- 401(k) matching
- Health insurance
- Paid time off
Expected hours: 40 per week
Experience: printing and bindery: 3 years (Required)
Work Location: In person
