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Operations Support Engineer (Onshore/Offshore Liaison)

w3r Consulting
Maumee, OH Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 5/23/2025
  • Provide leadership and coordination for offshore team members and weekend support engineers.

    • Must Have Skills Required :

    • Bachelor’s degree in Computer Science / Information Systems or equivalent work experience.
    • 5 years of experience in application support or a related technical role.
    • 3 years experience in the banking or financial industry.
    • Strong understanding of ITIL v4 Incident Management.

      • Minimum Skills Required

    • Experience with offshore team coordination in a 24x7 environment.
    • Proficiency in troubleshooting API errors, transaction failures, and database issues.
    • Strong knowledge of monitoring tools like Splunk, Dynatrace, and AWS CloudWatch.
    • Experience with ticketing and documentation tools like ServiceNow and Digital.ai.
    • Excellent communication skills with both technical and non-technical stakeholders.
    • Strong analytical and problem-solving abilities.
    • Experience with SRE / DevOps practices and coordination with SRE / DevOps teams.
    • Experience working in Agile environments.

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