Assistant Director

Waccamaw Youth Center, Inc.

Job Classifications of Staff Members

Assistant Director of Operations

Full-Time Salary Position

General Description: The Assistant Director of Operations serves as second in command and reports to the Executive Director at the Waccamaw Youth Center, Inc.; a private, non-profit agency committed to providing comprehensive residential services for abandoned, abused, and grossly neglected males, ages 12-21.

Primary Duties and Responsibilities

The AD performs a wide range of duties including some or all of the following:

Program Management

• Responsible for all program planning, organizing, operating, and staffing.
• Supervise all program management, working closely with staff to strengthen programming and streamline processes across programs.
• Works with Executive Director to ensure all DSS regulations, state license and organizational membership requirements are met and maintained
• Demonstrate and provide leadership to the commitment of continuous quality improvement in all aspects of program development and implementation
• Measure performance and improve quality of services in all agency programs and all facets of agency operations
• Provide leadership on staff development across programs with a particular focus on therapeutic skill building
• Assess program and service needs on an ongoing basis and develop new programs as needs emerge
• Identify and implement best practices
• Develop forms and records to document and evaluate program activities
• Create ongoing opportunities for all staff members to provide feedback on program operations.
• Inform the Executive Director (and other staff members and Board of Directors as advisable) of program issues, changes, and accomplishments
• Review the project schedule with Executive Director and all other staff that will be affected by the program activities; revise the schedule as required
• Determine the objectives and measures upon which the project will be evaluated at its completion

Operations Management

• Regularly interact with the Executive Director and Director of Operations to ensure coordination of effort in program management particularly involving facilities, volunteers, transportation, visitors, etc.
• Improve efficiency and effectiveness of all internal operations
• Develop a deep knowledge of the Center's mission, values, long term goals, growth, challenges of the program and continuously work towards new accomplishments
• Enhance agency infrastructure to better support agency continuity and consistent programming
• Will be a part of the spokesperson team consisting of the Executive Director and Assistant Director of Operations
• Manage information technology, including but not limited to ongoing maintenance, social media, and updating of systems, hardware, and software
• Oversee building maintenance by contracting services and repairs as needed
• In consultation with the Executive Director, recruit, staff and/or volunteers with appropriate skills for the project activities
• Ensure that project files are properly maintained and kept confidential as required
• Ensure that all program personnel receive an appropriate orientation to the program
• Develop and organize files to ensure that all program information is appropriately documented and secured
• Monitor the progress of the program and make adjustments as necessary to ensure the standard of care is achieved in compliance with state agency and accreditation standards
• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards and compliances.

Human Resources

• Manage human resources, including responsibilities on hiring team, evaluation, employee training and staff development, employee policies, and legal compliance.
• Administer benefits. Submit as required to ED and other agencies, written reports on the program operations as required

Community Partnerships

• Strengthen relationships with other service providers to improve service delivery to clients.
• Serve on community committees and boards as directed by the Executive Director.

Other

• Along with the Executive Director and senior staff, provide staff support and guidance to the Board of Directors and serve as staff liaison to relevant subcommittees of the Board
• Provide programmatic input to the Executive Director in strategic planning
• Represent the agency at private and public functions as needed
• Participate in major Center and community events
• Submit to the Executive Director written annual and interim reports as required

Qualifications

• Bachelor’s degree in Human Services, or related field required; Masters in Public Administration or related field, preferred.
• 5 years experience administering government grants required.
• 5 years Non-for-Profit management experience required.
• Demonstrated familiarity with nonprofit policies and procedures required.
• Proficiency in Microsoft Office required.
• 3 years management experience within a developmental project management team required.
• Previous social service milieu experience strongly preferred.

Skills and Abilities

• Proven working experience as a project administrator in development within the Non-Profit Sector.
• Excellent verbal and written communication skills.
• Team player with superior client skills as well as capacity to engage in critical thinking and analysis of programs, and service delivery.
• Ability to adjust to the diverse needs of clients and staff.
• Skills should include demonstrated leadership ability, problem solving, data analysis, personnel management, and strong interpersonal skills.
• Solid technical background, with understanding or hands-on experience with accreditation development and web technologies.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person