What are the responsibilities and job description for the Credit Card Support Administrator position at Waffle House, Inc.?
As the Credit Card Support Administrator, you will oversee credit card and gift card customer support for all Waffle House and subsidiary locations. Your primary responsibilities will include assisting customers with credit and gift card issues, processing online / mobile (OLO) order refunds, and troubleshooting technical challenges with the IT team. You will also support restaurant operations with non-cash purchase-related concerns.
The Credit Card Support Administrator is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300 Associates committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!
What We Offer :
- Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities.
- Employee Assistance Program free to all Associates and their household members.
- Paid vacation of up to 3 weeks and six paid holidays.
- A strong, unique culture built upon putting people first, showing up, and servant leadership.
- Unlimited learning and development opportunities.
- Internal referral program.
- Team building activities department and company-wide.
What you'll do :
What we're looking for :
Experience / Educational Requirements :
Who Are We?
In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All are open 24 hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).
We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit www.wafflehouse.com!
WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
