What are the responsibilities and job description for the Dispatcher position at Waggoners' Heat & Air?
Job Description
Dispatcher
Essential Duties and Responsibilities of a Dispatcher:
· Manage dispatch board including assigning jobs, tech’s arrival time, customer communication
· Ability to communicate efficiently with customers and techs
· Conducts service-related follow-ups, and outbound customer contact
· Order parts as needed
· Job review for technician notes, pictures, or additional appointments
· Other tasks as assigned
Knowledge, Skills and Abilities:
- Must be goal oriented self-starting, and energetic.
- Must be able to work with other employees, management, and technicians to get the job done correctly and in the best interest of our customers
- Critical thinking
- Basic computer skills
Experience:
- Prefer strong dispatch experience
- Experience with Service Titan Software a plus
Education: High school diploma or equivalent.
Job Type: Full-time
Pay: $15 - $18
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Salary : $15 - $18