Insurance Program Manager

What We Do

Wagmo is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers. From everyday care to rainy-day emergencies, we offer tech-enabled solutions that are optimized for value and flexibility so that our pet parents always feel confident that they are giving their pets the care they deserve.

What's Important To Us

We solve hard problems all day long but hang out with dogs while we do it. We value authenticity and efficiency and have no time for egos. We prioritize performance over pedigree, compensate fairly, and never take ourselves too seriously.

Our values are core to who we are and how we operate. We talk about them all the time. These are not just things posted on a wall. We will interview for them, hold each other accountable to them, and make sure we work with every single person we interact with in a way that's consistent with these values.

About The Role

As our Program Manager for Wagmo’s Insurance product, you will be responsible for managing our insurance TPA and product relationships. This will include developing and analyzing reports of claims team’s performance, providing regular feedback and training, and ensuring that we are delivering exceptional results to our customers. You will work in close collaboration with our Director of Customer Operations and our Chief Operating Officer.

Core Responsibilities

• Meet regularly with our insurance partner to manage the relationship, escalate issues, and ensure timely resolution to any customer issues
• Meet regularly with our third-party claims team lead to ensure their team is meeting SLAs and performing to the Wagmo standard
• Create and analyze reports on insurance performance to ensure strong results
• Participate in company-level projects that drive positive customer experiences and scale our operations
• Work collaboratively across all internal departments to execute on claim related initiatives and drive positive customer experiences
• Partner with our Director of Customer Operations and Director of Customer Success to analyze customer feedback and make suggestions for product and process improvements that drive better customer outcomes
• Foster a positive, professional, and collaborative team environment
  
  

What You'll Need To Be Successful

• 3-5 years of program management experience, preferably in the insurance space
• Proven ability to independently seek solutions to problems
• Demonstrated proficiency with Microsoft Office/Google Suite products and claims-related software programs
• Demonstrated success in cross-team collaboration and working with internal and external stakeholders
• Ability to prioritize multiple high-priority tasks, manage your day-to-day schedule, and hit deadlines consistently
• Detail-oriented with excellent design, written, and verbal communication skills
• Self-motivated critical thinker who can work independently to solve problems
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  
  

Nice To Have

• Current Insurance Adjuster License
• 2 years of claims adjusting experience in the insurance industry
  
  

Why Consider This Role?

• Revolutionize the pet health industry by shaping solutions that improve the lives of pets and their families.
• Join a rapidly growing, VC-backed startup where your work directly contributes to the company’s success and mission.
• Be part of a passionate, innovative team that values collaboration, impact, and continuous growth.
  
  

Key Benefits

• Company paid medical premiums
• Dental, vision, voluntary life, short term disability and long term disability
• Unlimited paid time off & extended holiday break
• 12 weeks parental time off
• 401(k)
• Company paid Wagmo pet wellness and insurance plans
• Pet-friendly office
• Regular company-wide events
  
  

We here at Wagmo strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Wagmo is an Equal Opportunity Employer.