What are the responsibilities and job description for the Front Desk Agent position at Wagner Hospitality Management / IRIS HOTEL BOSTON?
About us
We are a professional company that owns and operates 5 hotels in MA.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent in Upper Upscale Hotel in Brookline. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
- Greet and check-in guests in a friendly and professional manner
- Assist guests with inquiries, requests, and complaints
- Provide information about hotel facilities, services, and local attractions
- Process guest payments and maintain accurate records
- Handle guest check-outs and ensure all charges are settled
- Perform night audit duties as required
- Maintain cleanliness and organization of the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Handle guest relations issues promptly and effectively
Experience:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and procedures is an asset
- Multilingual skills are highly desirable (bilingual in English and another language)
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Ability to handle difficult situations with professionalism and empathy
- Proficient in using computer systems and software
At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs
If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent and grow with us!
Job Types: Full-time, Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Brookline, MA 02446: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22
