What You'll Be Doing

Join a team that works diligently towards helping ensure Wake County families receive the benefits they need to live healthy and secure lives. The Wake County Childcare Subsidy team is currently seeking a Bilingual Economic Benefits Technician customer service superstar who excels in a fast-paced environment with great attention to detail and accuracy to complete our hard-working team of community supporters.

Our ideal candidate will be fluent in both English and Spanish, have proficient Excel skills along with strong accuracy with data entry, a customer-first attitude, and a desire to help others. Applicants with NCFAST experience or those who have taken an NCFAST Income Maintenance Caseworker class at a local North Carolina Community College are encouraged to apply.

In this role you will assist residents applying for childcare subsidy support by;

• Obtaining general client information relative to childcare subsidy needs
• Assisting clients with scanning dropped-off information into the document management system
• Entering client demographic data into Excel and Word spreadsheets to track data
• Entering client demographic data into NCFAST
• Scanning documents into OnBase (document management system)
• Directing clients to community resources, and assisting with providing or recommending referrals to partnering agencies when needed
  

Start making an impact in your community today by applying to be considered for this role!

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of experience in human services
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Spanish and English fluency (bilingual) written and spoken
• Proficient in NC FAST and OnBase/PRIME (document management) software
• Current experience providing customer service to clients accessing services within a State or County Department of Social Services
• Customer Service excellence
• Excel proficiency

How Will We Know You're 'The One'?

• General knowledge of Economic Services/Social Services programs provided by a State or County Department of Health and Human Services
• Knowledge of Wake County’s Human Services Department policy and procedures
• Strong communication skills including interviewing and customer service skills including the ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message and the ability to listens and respond appropriately to others
• Ability to work in a fast-paced environment with great attention to detail and accuracy
• Ability to be flexible and adaptable in an environment with frequent changes
• Proficient with basic computer skills and the aptitude to learn new software

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon 8:15 am - Fri 5:15 pm

Hiring Range: 22.84 - 23.75

Market Range: 22.48 - 30.51

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/10/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Wake County Government