What You'll Be Doing

The Wake County Child Support Office partners with custodial parents, caretakers, non-custodial parents, and other state agencies to secure financial and medical support for families and children. Through the location of parents, establishment of paternity and support obligations, the enforcement and modification of support obligations, and the collection of millions of dollars for the benefit of the children we serve, the program promotes family self-sufficiency and the well-being of children.

We are seeking a highly organized, dependable, caring and professional Program Assistant to provide s upport, through the provisions of initial case management functions and the performance of administrative duties.

Primary job duties and responsibilities of the Program Assistant include:

• Processing paper and electronic applications, to include the review of applications for the initial determination of necessary child support services
• Researching legal documents to include birth and marriage records, public assistance status, and demographic information of the case participants
• Preparing private child support cases requesting Title IV-D child support services
• Completing financial adjustments based on electronic referrals from Medicaid, Work First, and Foster Care
• Utilizing Onbase and the Automated Collections & Tracking System (ACTS)

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission is, in partnership with the community, to facilitate full access to high quality and effective health and human services for Wake County residents.

The Basics (Required Education and Experience)

• Associate's degree
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Human Services and/or Child Support experience
• Experience in case management (i.e., WorkFirst & Medicaid)
• Experience working with the Administrative Office of the Courts
• Experience with Hyland OnBase and/or other document management system

How Will We Know You're 'The One'?

• Knowledge of local, state, and federal laws, rules, and regulations governing Child Support Programs
• Demonstrated proficiency working in ACTS, NCFAST, XPTR, VCAP, PRIME, WIRM, SMART and Data Warehouse systems
• Excellent oral and written communication skills
• The Ability to identify problems, determining possible solutions, and actively work to resolve the issue

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 22.84 - 27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 3/4/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Wake County Government