What are the responsibilities and job description for the Records Management Technician position at WAKE COUNTY, NC?
Records Management Technician
Records Management
Wake County Health & Human Services is looking for a Records Management Technician to join #TeamWake!
The Records Management Technician carries out all aspects of consumer record operations and provides record support to all WCHS Economic, Child Welfare programs and Public Health divisions. This position is unique in that it provides the opportunity to learn about several different divisions and programs within Human Services. The strong candidate has exceptional attention to detail and organizational skills, works well in a deadline driven setting, enjoys being a team player and easily multi-tasks.
Essential Functions include:
- Organizes and manages client case management data in digital and hard copy formats
- Ensures the quality, accuracy, accessibility and maintains security of this critical documentation
- Maintains all records (electronic and paper) in a secure and controlled environment
- Indexes documents within the respective Document Management Systems
- Performs record related functions throughout the life cycle of a record
- Possess the knowledge base for Consumer Records storage and retrieval for Wake County Human Services Records
- Serve as the point of contact, preparing copies for, and delivery of Subpoenas and Court Order Requests for Information
NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.
About Our Team
Wake County Human Services is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
- High school diploma or GED
- One year of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
- At least year experience working in a Government Setting
- At least one year working with a Document Management System
How Will We Know You're 'The One'?
- Excellent customer service skills
- A keen eye for attention to detail
- Ability to easily adapt to daily changes in workloads and priorities while maintaining a positive attitude
About This Position
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon-Fri 8:30 am - 5:30 pm
Hiring Range: 21.78 - 23.00
Market Range: 21.78 - 28.03
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 3/22/2025
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Wake County Government
Wake County Government provides services including tax collection, library services, local parks administration, planning and permitting, health and human services, law enforcement and more. Wake County is governed by a seven-member Board of Commissioners.
Consistently rated as one of the best places to live and work in America, Wake County, North Carolina is home to NC State University, Shaw University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. Wake County is also the center of state government, with our Capitol Building, legislature and many government offices located in Raleigh.
Wake County is the most populous County in North Carolina. The County consists of 12 municipalities and includes Raleigh, the county seat and state capital. A unique mix of urban and rural small towns distinguishes Wake County from other counties and provides something for every lifestyle.
Employee Benefits
Employees enjoy competitive salaries, comprehensive benefits, generous paid leave, investment in professional development, and a balance of work and family life. We offer a diverse selection of benefits to choose from, allowing employees to customize their benefits package to meet their family’s unique needs.
Our comprehensive benefits and wellness programs are the rewards that go beyond the paycheck, including a 5% employer contribution to NC 401(k); on-site Employee Health Centers; employee assistance programs; and medical, dental, vision and life insurance options. The County also offers a generous paid leave program that includes sick, annual, community service, parental, military and bereavement leave. These benefits, along with our award-winning wellness programs, set us apart as an employer of choice and affirm our commitment to supporting employees and their families, both inside and outside of work.
