What are the responsibilities and job description for the Food Services Assistant II -High Point position at Wake Forest Baptist Health?
Job Summary
Prepares and delivers food trays to patients, processes meal requests, and provides customer service using a point-of-sale system. Assists patients, staff, and customers both in person and over the phone. Manages nourishment orders and deliveries through the hospital’s computer system.
Education & Experience- Required: High School Diploma or GED
- Preferred: 2 years in food service
- Ability to follow written and verbal instructions
- Basic food prep, cleaning, and sanitation knowledge
- Customer service and communication skills
- Basic math and cash handling skills
- Ability to multi-task and problem-solve
- Basic computer skills
- Food Preparation: Assists with cold food prep, baking, and grill work
- Transporting Items: Moves supplies between storeroom, kitchen, and service areas
- Tray Preparation: Assembles patient and customer meal trays
- Sanitation & Cleaning: Cleans kitchen equipment, utensils, and work areas; washes dishes
- Tray Delivery & Pickup: Delivers and retrieves patient meal trays
- Order Entry: Inputs patient meal orders and diet restrictions into the system
- Nourishment Delivery: Delivers ordered nutrition supplies to units
- Cash Handling: Operates cash register, balances drawer daily
- Customer Service: Resolves or escalates complaints
- Professionalism: Maintains a positive, team-oriented attitude and follows workplace standards
- Other Duties: As assigned by management
- Follows all health, safety, and sanitation standards
- Complies with required training, including HIPAA and safety protocols
- Maintains professionalism and teamwork in interactions
- Frequent standing, walking, bending, lifting (up to 50 lbs.), and repetitive motions
- Requires clear speech and hearing for communication
- Must pass a pre-employment physical demands test
- Teamwork: Contributes ideas and collaborates effectively
- Compassion: Shows kindness and empathy
- Integrity: Acts honestly and responsibly
- Respect: Protects patient privacy
- Professionalism: Takes responsibility for actions
- Customer Focus: Provides helpful and courteous service
- Communication: Uses AIDET (Acknowledge, Introduce, Duration, Explain, Thank)
By signing, I acknowledge that I understand my job duties and responsibilities. I also recognize that my employment is at will and can be terminated at any time by either party.
This version keeps all critical details while making it clearer and more concise
