What are the responsibilities and job description for the Patient Service Coordinator position at Wake Forest Baptist Health?
Job Summary:
Skills & Qualifications:
Facilitates patient appointments in an ambulatory clinical setting with professionalism and efficiency. Answers calls, processes requests, and ensures accurate appointment scheduling and messaging. Provides excellent customer service and telephone etiquette. Escalates complex issues to a supervisor when needed.
Education & Experience:- Required: High school diploma or GED, 1 year of office or clerical experience in customer service
- Preferred: Medical terminology knowledge, bilingual in Spanish
- Other: Experience handling high call volumes and electronic messaging
- Must pass a departmental data entry test
- Appointment Scheduling: Uses computer systems to schedule, update, or cancel appointments following established guidelines.
- Patient Registration: Ensures accuracy in registration data, billing, and insurance authorizations.
- Call Handling: Answers calls promptly, screens requests, and documents messages accurately to maintain care coordination.
- Patient Care Coordination: Assists with necessary documentation, insurance forms, and authorization requirements.
- Customer Service & Problem-Solving: Identifies issues, suggests improvements, and maintains professional relationships with patients and staff.
- Liaison Role: Acts as a courteous connection between patients, medical staff, and external agencies.
- Other Duties: Supports department workflow and completes assigned tasks as needed.
- Strong communication skills (oral & written)
- Ability to multitask and stay calm under pressure
- Problem-solving skills in stressful situations
- Professional and service-oriented attitude
- Medical office setting
- Frequent sitting, talking, hearing, and computer use
- Some standing, walking, and reaching
- Ability to lift up to 20 lbs
