What are the responsibilities and job description for the Referral Coordinator, Pediatrics position at Wake Forest Baptist Health?
Referral Coordinator
Position Highlights:
- Shift Schedule: Full Time (40 hours), day shift
- Department: Pediatrics
- Location: Atrium Health Wake Forest Baptist in Winston-Salem, NC
What We Offer:
- Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
- Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
- Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
- Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
- Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.
What You'll Do: Responsible for developing and maintaining a referral relations program by promoting clinic physician services and other services to external medical professionals (referral sources). Monitors staff communication with referral sources. Facilitates communication between clinic physicians and referral sources.
- Coordinates and facilitates physician/consumer relations and customer service activities
- Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts. Communicates new information related to all clinical services and referral protocols for Regional Physicians
- Receives, researches and completes, in a timely manner, all inquiries and requests ensuring optimum customer satisfaction. Assumes ownership of each transaction. Maintains high level of accuracy in all data collection and entry, appropriately following through and documenting the interaction.
- Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives. Provides documentation as needed.
- Demonstrates professional telephone technique with strong focus on communication style and knowledge of Regional Physicians to include its partners and affiliates.
- Maintains professional standards by participating in orientation, training and seminars. Remains current on changes in policies and protocols
- Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior.
- Other Duties Performs other duties as assigned by management
What You'll Need:
- High School Diploma or GED General Studies Required
- CMA/RMA/NCCT Preferred
- 2 Customer Service in Healthcare Setting preferred
The ideal candidate will also possess the following skills:
- Basic computer skills required
- Excellent oral and written communication skills
- Ability to perform multiple tasks and work independently
- Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
- Ability to understand and comply with policies and procedures.
Salary : $1,350 - $5,000
