Front Desk Receptionist Float

Wake Spine & Pain Specialists is seeking a Medical Office Front Desk Receptionist to join our dynamic team.

Candidates wishing to be considered for the Medical Office Front Desk Receptionist must possess excellent customer service skills, technical capacity to grasp new concepts quickly, demonstrate the ability to multi-task in a team-oriented environment.

** This position will float between our Winston Salem and Greensboro clinics**

JOB DUTIES

The Medical Office Front Desk Receptionist's job duties include, but not limited to:

• Answering multi-line phone
• Manage voice mail and phone forwarding after hours
• Conduct appointment reminders
• Must be able to understand patient accounts and explain billing information to patients
• Manage fax server - in charge of all incoming and outgoing faxes
• Scan of all medical records and documentation into EMR
• Adhere to check-in procedures, including the collection and posting of payments, patient intake, updating patient demographics
• Adhere to check-out procedures, including the scheduling of procedures and follow-ups, generating receipts, patient statements, and ledgers
• Monitor patient wait times and customer satisfaction
• Insurance Verification of Benefits by utilizing online tools and phone
• Handle all medical record requests to include social security, disability, and attorney requests
• Obtain authorizations for procedures for Insurance and Worker's Compensation
• Maintain waiting room cleanliness and appearance
• Maintain a clean and organized work area at all times

Competencies

• Exceptional customer service skills
• Strong organizational and multitasking skills
• Highly organized with a solid attention to detail to ensure accuracy of information
• Technical capacity with excellent computer skills, including Word, Excel, and Google Drive
• Self motivated with the ability to work autonomously or as a team member
• Display flexibility in scheduling and duty assignments
• Strong time management skills
• Interpersonal skills
• Problem solving skills

Requirements/Qualifications

• High school diploma or GED diploma
• 1 - 2 years related experience and/or training, or equivalent combination of education and experience.
• 1-2 years of EMR experience

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Medical Specialty:

• Pain Medicine

Schedule:

• Day shift

Application Question(s):

• Are you willing to float between our Winston Salem and Greensboro clinic?
• What are you looking to make hourly?

Experience:

• EMR systems: 1 year (Required)
• Medical Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18