What are the responsibilities and job description for the IT SPecialist position at Wakelight Technologies, LLC?
Required Qualifications:
· Experience in a user-facing IT operations environment as a Help Desk technician, including the use of IT service management (ITSM) tools and tracking software
· Experience with customer service providing technical support to end users either in person, through email, or over the phone, including troubleshooting hardware and software issues across IT assets, including NIPR, SIPR, and JWICS desktops, VOIP phones, (D)VTCs, printers, and peripheral devices
· Experience with installing, configuring, analyzing, diagnosing, troubleshooting, and resolving end user IT issues, including break-fix steps for hardware and software on Windows operating systems
· Proficiency in various operating systems, including Windows, Linux, and macOS
· Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and network configuration
· Experience with scripting languages like Python, Bash, or PowerShell for automating routine tasks.
· Knowledge of virtualization technologies (VMware, Hyper-V, KVM) and cloud platforms (AWS, Azure, Google Cloud)
· Expertise in cybersecurity principles and tools.
· Experience with managing user accounts, permissions, and access controls across various systems, networks, and applications: including creating, enabling, provisioning and deactivating user accounts
· Excellent attention to detail and working on multiple projects to identify, track, monitor, and prioritize technical issues and service requests with exceptional professional customer-facing skills
· Experience with organizing data, establishing file structures, maintaining accurate records, ensuring timely follow-up and resolution, and capturing and storing information accessible to authorized users
· Bachelor’s degree in Information Technology, Computer Science, or a related field (can substitute with Associate’s degree and 4 years of experience, or HS diploma and 6 years of experience)
· TS/SCI clearance
· CompTIA Security and/or DoD 8570-compliant IAT Level II Certification
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $50,000 - $65,000