What are the responsibilities and job description for the Customer Service Representative position at Walden Cleaners & Laundry, Inc.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a vital role in maintaining customer satisfaction and loyalty. The ideal candidate will possess strong client service skills, be proficient in English, and have a knack for problem-solving.
Responsibilities
- Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
- Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
- Communicate effectively with clients over the phone, demonstrating excellent phone etiquette.
- Utilize computer systems to manage customer accounts, process orders, and document interactions.
- Analyze customer needs and recommend appropriate products or services to enhance their experience.
- Collaborate with team members to improve service delivery and streamline processes.
- Maintain an organized office environment to support efficient operations.
Experience
- Previous experience in client services or a similar role is preferred.
- Bilingual candidates are highly desirable to assist a diverse clientele.
- Strong sales skills with the ability to upsell products or services when appropriate.
- Proficient in using office software and computerized systems for data entry and management.
- Excellent communication skills, both verbal and written, with a focus on active listening.
- Ability to analyze situations quickly and make informed decisions to resolve issues effectively.
Join us as we strive to provide exceptional service to our clients while fostering a positive work environment. We look forward to welcoming a new member who shares our commitment to excellence in customer care.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- Paid time off
Shift:
- Evening shift
- Morning shift
Ability to Commute:
- Norman, OK 73069 (Required)
Ability to Relocate:
- Norman, OK 73069: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15