Operations Manager: Charlotte, NC

The Operations Manager for the Charlotte Regional Support Branch. The role manages all activities related to branch operations and the development of branch services for assigned accounts by performing the following duties:

• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and images.
• Provides input to the development of service strategy and research and development of new and emerging services.
• Maintains accountability for ensuring the successful implementation of new contract start-ups, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs.
• Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, and provides security and technical expertise and solutions. Ensure complete customer satisfaction.
• Ensures all established costs, quality, and delivery commitments are met.
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports.
• Partners with Human resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations.
• Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards.
• Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting them to a client and coordinates preliminary investigations.
• Performs account audits and off-hour visits, completing required documentation.
• Develops maintains operational procedures, so that valid, site-specific post orders are always available for reference by the security staff.
• Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains an inventory of equipment.
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.
• Responsible for the overall direction, coordination, and evaluation of various accounts/posts.
• Directly supervises approximately 200 hourly employees. Carries out supervisory responsibilities following the organization's policies and applicable laws.
• Responsibilities also include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Other duties may be assigned by the Branch General Manager.

The Ideal Candidate
If you are an experienced Operations Manager who is passionate and ready to take on the challenge of managing in a complex, diverse, people-first culture, then you have what it takes to be a successful Operations Manager for the Nashville Branch. Job requirements include:

• Bachelor's degree from a four-year College or University; and a minimum of three years of management experience and/or training; or an equivalent combination of education and experience.
• Intermediate to advanced experience with Contact Management Systems, Payroll Systems, Project Management software, MS Office, and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification.
• Available 24 hours per day and seven days per week.
• Over 50 percent of travel may be required to inspect assigned accounts/posts or corporate travel as needed.

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