Event Manager - Waldorf Astoria New York

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking an Event Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

What will I be doing?

As an Event Manager , you will be responsible for assisting in the planning, organizing, and overseeing events that align with our goal of achieving Forbes 5-Star recognition. You will work closely with leaders and clients to understand their vision, needs, and preferences for events such as weddings, conferences, banquets, and corporate gatherings, ensuring each event reflects the highest standards of service and luxury. Collaborating with various hotel departments to ensure seamless execution. From initial planning to post-event follow-up, your attention to detail, strong organizational skills, and commitment to exceptional service will contribute to creating memorable, high-quality events that meet our aspirational standards for excellence.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Assist in creating Banquet Event Orders (BEOs), meticulously detailing program itineraries, processing invoicing, and coordinating contracts, memoranda, and reports.
• Support the preparation of room blocks, GRIP reports, proposals, confirmations, and correspondence related to room and F&B cut-offs, while facilitating vendor coordination and managing key logistical arrangements such as loading dock access and transportation scheduling.
• Aid in the creation of performance and attrition letters, guarantees, group resumes, certificates of insurance, forecasting reports, and Banquet Check reconciliations, ensuring accuracy and compliance. Provide assistance with purchasing, rooming list management, and cross-departmental coordination.
• Organize, post, and distribute event order sheets with precision, ensuring seamless execution of all details.
• Manage the preparation and distribution of reports, event orders, resume packets, daily reports, and other key documentation with a keen eye for accuracy and timeliness.
• Handle correspondence with professionalism, process amenity requests, and coordinate supplementary guest services such as coat check and piano tuning. Provide on-site assistance and concierge-style support as needed.
• Oversee the receipt, sorting, and distribution of incoming mail, faxes, and packages to ensure efficient handling.
• Utilize the voicemail system to manage and announce appointments and calls, directing all incoming inquiries with poise and discretion
  
  
  

The rate of pay for this role is $36 - $38 per hour and is based on applicable and specialized experience.

What are we looking for?

We are looking for an Event Manager who is dedicated to upholding the elevated standards of service expected at our Forbes 5-Star hotel. This role involves not only planning and coordinating exceptional events but also proactively engaging with clients to ensure every event is a seamless and memorable experience. You will be the primary point of contact for event clients, working closely with them to understand their vision and needs, and ensuring their event exceeds expectations. By leveraging your attention to detail, organizational expertise, and passion for delivering exceptional service, you will play a key role in creating extraordinary events that reflect our commitment to luxury, excellence, and Forbes 5-Star standards.

The ideal candidate will possess the following qualifications:

• Must have one-year previous hotel or administrative experience.
• Delphi event order & diagramming experience preferred.
• Strong commitment to providing exceptional guest experiences and ensuring the highest standards of service.
• Ability to anticipate and respond to the needs and preferences of luxury clients.
• Skilled in handling sensitive issues with discretion, professionalism, and a positive attitude.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
  
  
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment.
  
  
  

Work Locations

The Waldorf Astoria - New York

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Catering and Event Services