Department :
Human Resources - Ops
We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities - where people live, work, shop, and play - to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives - they are critical to our success and ability to innovate and grow.
Position Summary
The Assistant Vice President (AVP), Human Capital Operations will work directly for the Chief Human Resources Officer (the CHRO) and SVP of Human Resources (SVP) to enable efficient use of time and resources, information and decision processes. This role will be responsible for providing overall Human Capital division strategic support; collaborating across the Human Capital leadership team to direct alignment; connecting and integrating workstreams to avoid silos, communicating across the leadership team and broader W&D; and providing objective insights to CHRO and leadership team on W&D's people priorities.
Primary Responsibilities
Managing Executive Schedules
- Manage and optimize the CHRO and SVP's calendars and schedules, ensuring efficient time management by prioritizing meetings, engagements, and critical deadlines; proactively identify and resolve scheduling conflicts while coordinating with key stakeholders.
- Establish and oversee the management routines for the CHRO, SVP and key Human Capital leaders.
Communication Management
Serve as liaison between CHRO, SVP and other stakeholders to identify priorities (and potential risks) while ensuring regular communication, idea sharing, and progress updates;Meet regularly with all Human Capital Leaders to stay apprised of their priorities, challenges and progress toward goals and CHRO priorities;Attend Human Capital functional team meetings as a representative of the CHRO and SVP;Foster steady and effective daily communication channels throughout the Human Capital organization and other W&D team members;Develop CHRO and SVP communication campaigns with leaders and all employees with a focus on building culture through program awareness and increased transparency;Partner with Internal Communications team to develop relevant communication campaigns, including What's New in HR and Take the Lead newsletters;Contribute to departmental pages on WD Connect, Workday and Box Hubs to ensure updates and transparency; andSupport CHRO and SVP to prepare for all meetings, including draft client-ready deliverables.Performance Metrics & Budget Management
Prepare and manage Human Capital Goals, KPIs, OKRs and corresponding Budget.Devise departmental, corporate and employee priorities into long-term and short-term goals, Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs); andUnderstand and review departmental expenses to budget pertaining to travel, entertainment, training and professional services.Reporting & Analytics Management
Oversee all departmental reporting, preparing analyses and insights by working in collaboration with Human Capital team members to :Create and maintain daily Human Capital dashboard for CHRO and other leaders;Prepare regular Human Capital KPI and OKR reports;Review monthly department financial results compared to budget;Review monthly people results compared to benchmark;Review monthly DEI results compared to goals;Prepare monthly Human Capital updates;Prepare quarterly COO report to the board; andPrepare quarterly business reviews.Track and report quarterly on Human Capital progress against the Company's 5-year plan.Meeting Preparation & Follow-Up
Help to manage the Management Committee, ensure each meeting has an agenda, appropriate meeting materials, post-meeting materials for department heads to communicate with their teams, and ensure that any follow up items are tracked and completed; andCreate and manage a forum for all Operations Managers to build awareness, buy-in and collaboration.Operational Support
Manage travel arrangements for the CHRO and SVP and coordinate in-person team meetings and events.Approve CHRO's and SVP's direct reports' expense reports;Drive change management to ensure progress, buy-in and learning.Coordinate integration and special-projects activities across businesses and departments, and provide status updates on progress to the CHRO, leveraging Asana and other technology;Lead vendor analysis, selection, and evaluation; andConduct ad hoc analysis or support of other projects and duties as needed.Attendance is generally 8 : 30 am - 5 : 30 pm EST Monday through Friday with the ability to work up to 2 of those days remotely.Education and Experience
Bachelor's degree required;7-10 plus years of relevant work experience required;Previous human resources experience preferred; andAbility to travel up to 20%.Knowledge, Skills and Abilities
Demonstrated experience in operational planning, project management and influencing without authority;Ability to work collaboratively as a part of a team, cooperatively with others, think inclusively while providing a strong individual contribution;Engaged, flexible leader with the ability to adapt in a changing environment;Excellent business judgment, discretion, and strong problem-solving skills;Excellent analytic skills that enable to see, report and communicate big picture, themes, and trends;Excellent communication skills, written and oral. Ability to make effective and persuasive presentations on complex topics within the department, within the Company at large, and outside of the Company;Ability to read, analyze, and interpret complex financial documents;Detail-oriented, accurate, and efficient;Masterful Microsoft Excel and PowerPoint skills required; andEmbodiment of the Walker Way in approach to work : Caring, Collaborative, Tenacious, Driven and Insightful.This position has an estimated base salary of $100,000 - $115,000 plus discretionary bonus. An employment offer is based on the applicant's relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.
LI-CR1
LI-Hybrid
What We Offer
The opportunity to join one of Fortune Magazine's Great Places to Work winners from 2015-2023Comprehensive benefit optionsthat have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include :Up to 83% subsidized medical payroll deductionsCompetitive dental and vision benefits401(k) matchPre-tax transit and commuting benefitsA robust health and wellness program - earn cash rewards and gain access to resources thatpromote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programsCompany-paid life, short and long-term disability insuranceHealth Savings Account and Healthcare and Dependent Care Flexible SpendingCommitment to diversity, equity, and inclusion, with employee resource groups organizing activities and providing a space for open communicationCareer development opportunitiesEmpowerment and encouragement to give back - volunteer hours and donation matchingEligibility may vary based on average number of hours workedEEO Statement
We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information. We strive to be a safe place to ask questions, build professional relationships, and develop careers.
SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.
Fair Chance Hiring
Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.
Salary : $100,000 - $115,000
