Hotel Manager

The Hotel Manager is responsible for the successful operation of the Hotel Front Desk, the Gift Shop, Valet and casino call center. The manager ensures superior guest service and employee satisfaction while meeting departmental financial goals. The manager works as a strategic member of management through understanding the Company vision and strategies, culture and business processes. Elite Casino Resorts properties offer a wide variety of benefits intended to meet the many needs of our diverse employee population. We offer a comprehensive benefits package that helps our employees get and stay healthy, plan for their future, and maintain a healthy work-life balance. We encourage you to look through the different benefits below to discover all that we have to offer to our employees of Elite Casino Resorts owned properties. Financial benefits include Paid Time Off, Premium Pay Incentive, First Year Wage Increases, 401(k) with Company Match, Profit Sharing, Company Paid Life Insurance (Full-Time) and Voluntary Benefits. Health and Wellness benefits for Full-Time Employees include three Medical plans to choose from, Dental, two Vision plans to choose from and Flexible Spending Accounts.

Essential Functions:

• Responsible for the operation of the Hotel Front Desk, Call Center, Valet and Gift Shop departments, successful performance of employees, and a favorable guest experience.
• Develop, implement, and enforce guest service performance objectives and scripts for areas of responsibility.
• Review systems routinely to ensure objectives are met.
• Resolve guests complaints, conduct investigation and take immediate, appropriate action.Implement service recovery actions to remedy service failures.
• Monitor activities that affect efficiencies and effectiveness of the Hotel Front Desk including, but not limited to, room inventory, rates, yield management, player tracking systems, and other Hotel Management systems.
• Responsible for stocking, displaying in an organized, neat, and appealing manner, and rotating displayed merchandise and inventory in the Gift Shop.
• Maintain proper stock of all products on gift shop floor and ensure adequate levels are on display.
• Maintain highest occupancy levels working closely with Group Sales and Marketing regarding groups and special events.
• Authorize overrides for comps and/or redemptions following established SOPs.
• Assist in the coordination of promotions, contests, and giveaways related to the Gift Shop.
• Maintain awareness when the fitting room is in use and of risk management concerns with products.
• Provide exceptional guest service for all external and internal customers.
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.

Required:

• College degree preferred
• 3-5 years Managerial or Supervisory experience in successful large high volume hotel/resort required.

Schedule:

Salary: