What are the responsibilities and job description for the Parts Counter position at Walker Volkswagen?
About the Role:
As a Parts Counter, you will be responsible for providing exceptional customer service to clients while ensuring the timely and accurate processing of parts orders. You will be the primary point of contact for customers and will work closely with the service department to ensure that all parts are available when needed. Your attention to detail and ability to multitask will be essential in this role, as you will be responsible for managing inventory levels, processing returns, and maintaining accurate records.
Minimum Qualifications:
- High school diploma or equivalent
- 1 years of experience in a parts counter or similar role
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
Preferred Qualifications:
- Experience with automotive or heavy equipment parts
- Familiarity with inventory management software
- Bilingual in English and Spanish
Responsibilities:
- Assist customers in person, over the phone, and via email to identify and locate the correct parts for their needs
- Process parts orders accurately and efficiently, ensuring that all necessary information is recorded
- Maintain accurate inventory levels and ensure that all parts are properly labeled and stored
- Process returns and exchanges in a timely and efficient manner
- Collaborate with the service department to ensure that all necessary parts are available when needed
Skills:
In this role, you will utilize your strong customer service skills to provide exceptional service to clients. Your attention to detail and ability to multitask will be essential in managing inventory levels and processing orders accurately and efficiently. Additionally, your communication and interpersonal skills will be utilized in collaborating with the service department to ensure that all necessary parts are available when needed. Familiarity with inventory management software and experience with automotive or heavy equipment parts are preferred but not required.