Store Receptionist

Since 1980, Walker's Furniture & Mattress has been providing the Inland Northwest with quality home furnishings backed by exceptional customer service. Walker's is a family owned and operated company.

Our mission at Walker's is “Exceptional people providing an exceptional shopping experience.”

Summary:

The Store Receptionist will be responsible for helping customers find the products they want by answering questions and providing information about product and the store. Receptionist will possess great communication and interpersonal skills, demonstrate professionalism and reliability.

Compensation

This is a full-time position. The pay range for this role is from $17.50-18.00 per hour depending on experience (not including any monthly bonuses based on company-wide performance).

Other benefits available include on-the-job training, monthly bonuses based on companywide performance (not guaranteed), sick time, paid holidays, 401k, employee discounts, vacation time, lots of options for health insurance, and much more.

Store Receptionist Responsibilities:

• Demonstrates a positive attitude towards customers and coworkers.
• Answers telephones in a courteous manner and takes clear messages.
• Assists the Store Manager in escalated customer service issues.
• Processes load outs for customers.
• Notifies customers of incoming merchandise when it arrives.
• Assists with variety of sale and store operation questions and procedures.
• Reviews accounts and transactions for accuracy.
• Assists in processing financing information.
• Processes merchandise returns and assists in submitting credit vouchers.
• Friendly, passionate, and committed to following our company mission.
• Consistently on-time to work schedules and shifts.
• Supportive to a work environment where everyone is proud to work.
• Knows company policies and procedures.
• Attends training sessions and department meetings as required.

Qualifications:

• A minimum of 2 years of customer service experience, specifically working with the public, is required.
• Bilingual is required.
• Prior experience working as a receptionist or customer service representative is preferred.
• Must be able to pass a pre-employment drug test and background check.
• Ability to perform general office tasks including but not limited to using a computer on a daily basis to complete tasks, answering multi-line phone systems, and physical requirements such as standing, sitting, walking, lifting, carrying, pushing, pulling, balancing, stooping, and reaching.

Work Schedule:

This is a full-time position with a work schedule of 5 days a week. The hours in general are 9:30 a.m. to 6:00 p.m. Monday through Saturday and on Sundays, the hours are 10:30 a.m. to 5:00 p.m.

Compensation/Benefits

• Compensation starts at $17.50 per hour depending on experience.
• Sick time (available to use after 90 days or as defined by State law)
• Employee Discounts (available after 6 Months)
• Vacation Time (available after one year of continuous employment)
• Health Insurance (available to full-time employees, enroll between 60-90 days)
• Paid Holidays (available after 6 months, three paid holidays)
• Employee Referral (immediately available after hired, earn up to $1,000 per successful referral)

Other:

This job description is not designed to provide a comprehensive list of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Walker’s Furniture, Inc. is an equal opportunity employer and is committed to providing surroundings that are free from all forms of unlawful discrimination and harassment based on race, color, creed, sex, sexual orientation, gender identity, religion, pregnancy, marital status, national origin, age, disability (physical or mental), genetic information (including family and medical history), or any other basis prohibited by local, state, or federal law. These protections extend to all Walker’s practices and decisions, including hiring, promoting, transferring, and training.

Walker’s Furniture, Inc. will make reasonable accommodations for qualified individuals with disabilities, unless doing so will create an undue hardship on the organization, taking into consideration the nature and cost of the accommodation needed, the employer’s financial resources, and the impact of the needed accommodation on the operation and on other employees and our customers.

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• receptionist: 1 year (Preferred)
• customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Kennewick, WA 99336: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $18