Application Support Specialist

Full job description

Come join a growing organization that is looking to reach the next level of success and be part of the backbone of changing the future of IAQ!

Company is a social impact organization with a mission to help define the standards for indoor air quality. Our integrated hardware and enterprise software solution leverages proprietary AI technology to autonomously detect and remove harmful airborne pollutants in real-time, making indoor spaces safer, healthier, and more efficient for smart buildings.

Role:

As the Application Support Specialist, you will be at the forefront of ensuring the seamless operation of our organization's technology ecosystem. Your role is not just about providing technical assistance; it's about shaping the digital infrastructure that empowers our teams to excel. From troubleshooting hardware and software challenges for external clients and internal teams, to collaborating on system enhancements, you will play a pivotal role in keeping our IT systems running smoothly. Your keen attention to detail and methodical approach will be essential as you analyze problems and develop innovative solutions.

Further, as a smaller company that is entering a period of growth, the potential for impact is considerable within the organization.

Compensation & Benefits:

Being at Company means that you don’t see work as just an office building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Compensation: Based on qualifications, experience, and education.

Benefits: Medical, dental, and vision insurance, HSA, virtual care, voluntary benefits, 401(k), paid vacation, 11 paid holidays, annual bonus, mileage reimbursement, snack room, and a great culture rooted in our core values – Unity, Excellence, Drive, Compassion, and Fun!

Key Responsibilities:

Continuous Improvement: Collaborate with the development and product team to identify patterns in user issues and suggest improvements to enhance the application's stability, usability, and overall performance.

Knowledge Base: Contribute to the development and maintenance of the knowledge base, including FAQs and troubleshooting guides, to empower users with self-help resources.

Application Configuration: Manage application configurations of both 3rd party and internally built solutions to meet operational requirements.

Internal Support: Act as the primary contact for tier 1 & 2 internal IT support, assisting employees with their technical needs and ensuring efficient problem resolution (Monday.com, Pipedrive, MS365, QuickBooks, Dashboard application, Zapier, G-Suite).

Client Support: Act as the primary contact for tier 1 & 2 client IT support, ensuring positive and professional client experiences while gathering feedback to provide valuable insights.

Administrative: Assist in managing user accounts, permissions, and access rights for clients and internal staff, safeguarding sensitive information.

Marketing Support: Collaborate with the marketing team to provide technical assistance for marketing tools, troubleshoot integration issues, help create and streamline marketing campaigns, and ensure seamless operation of platforms such as email marketing systems, CRM tools, and analytics dashboards.

Requirements:

Bachelor’s degree in computer science, information systems, or a related field (or equivalent work experience and certifications).

3-5 years of technical experience demonstrating a solid understanding of internal and client IT support processes.

Proven experience with automation tools, such as Zapier, and CRM systems such as Pipedrive.

Strong technical skills and ability to learn new technologies quickly.

Collaborate with different teams to gather requirements and implement efficient automation solutions.

Experience with BACnet and Modbus and an understanding of the fundamentals related to LAN/WAN.

Experience working with MS365 applications & admin portal, Active Directory, Exchange, and Group policies.

Strong proficiency in diagnosing and resolving software, and network issues across a diverse range of systems.

Experience working with Windows, Linux (Red-Hat) and virtual machines.

Excellent communication skills, with the ability to explain technical concepts to both clients and internal staff in a clear and concise manner.

A customer-centric mindset with a focus on delivering high-quality service to both external clients and internal teams.

Knowledge of MailChimp processes and structure a plus.

Job Type: Full-time

Pay: $63,415.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift

Work Location: In person

Salary : $63,415 - $70,000