What are the responsibilities and job description for the Retail Sales Associate position at Walking Tours?
Ghost City Tours is the premier company for ghostly tours, offering an engaging and immersive experience of the paranormal and historical mysteries of St. Augustine. We pride ourselves on delivering exceptional guest experiences through our tours and merchandise, bringing the past to life with a modern twist.
**Job Summary:**
We are seeking friendly, energetic, and customer-oriented Retail Sales Associates to join our team at Ghost City Tours. The ideal candidate will be our guests' first point of contact, providing a warm welcome, selling tour tickets, and assisting with merchandise sales. This role is crucial in ensuring our guests receive the best possible experience from the moment they step into our store to the moment they depart on their ghostly adventure.
**Key Responsibilities:**
- Greet guests as they enter the store, providing a friendly and welcoming atmosphere.
- Sell tour tickets and merchandise, utilizing strong selling skills to meet or exceed sales targets.
- Provide detailed information about our tours, including themes, schedules, and pricing, to assist guests in making informed decisions.
- Handle cash transactions and accurately operate the POS (Point of Sale) system for sales processing.
- Assist in the store's visual merchandising, ensuring products are displayed attractively and the store is well-maintained.
- Restock merchandise and ensure the store is always tidy and organized.
- Address and resolve guest queries or complaints positively and professionally.
- Work collaboratively with team members to achieve sales goals and enhance the guest experience.
- Participate in team meetings and training sessions to stay updated on product knowledge and sales techniques.
**Qualifications:**
- High school diploma or equivalent.
- Previous experience in retail sales or customer service preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong organizational and time-management skills.
- A passion for history, the paranormal, or storytelling is a plus.
- Flexibility to work weekends, evenings, and holidays as needed.
**What We Offer:**
- Competitive hourly wage plus sales commission.
- A dynamic and engaging work environment.
- Opportunities for professional growth and development.
- Employee discounts on tours and merchandise.
- Being part of a passionate team dedicated to delivering exceptional guest experiences.
**How to Apply:**
Please send your resume explaining why you are the perfect fit for the Retail Sales Associate position at Ghost City Tours. We are excited to hear how you can contribute to our team and enhance our guests' experiences.
