What are the responsibilities and job description for the Front Office - Scheduling/Staffing Coordinator position at WALLA WALLA CLINIC?
Role and Responsibilities:
1. Maintains the master staffing schedule for reception and support staff including same-day staff and provider ill-calls
2. Manages continual revisions of schedule
3. Responds to call-ins on clinic-provided phone
4. Maintains and manages training schedules in coordination with Front Office Leadership
5. Receives provider time-off requests, maintains provider time-off, and updates provider templates as necessary
6. Maintains provider call schedules, ensuring appropriate provider coverage
7. Maintains float staff skill-set grid
8. Ensures practices are staffed with the appropriate reception support staff based on practice needs, employee qualifications and availability
9. Documents any changes in staffing/scheduling plan
10. Communicates with Front Office Leadership to ensure coordination of information and maintains accuracy of schedule
11. Collaborates with Front Office Leadership to manage staff time-off requests
12. Ensures float staff cost centers in Kronos are accurate
13. Other duties as assigned by Front Office Leadership
