Service Advisor Wallace Automotive Group

Job Summary
We are seeking a dedicated and knowledgeable Service Advisor to join our team at a leading automotive dealership. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. This role requires strong communication skills, a passion for the automotive industry, and the ability to effectively manage customer expectations while ensuring their needs are met.

Responsibilities

• Greet customers promptly and professionally, assessing their automotive needs.
• Provide detailed explanations of services and repairs needed, including tire service, shocks struts, alignments, and air brake diagnostics.
• Handle cash transactions accurately while maintaining proper cash handling procedures.
• Collaborate with technicians to ensure timely completion of repairs and services.
• Maintain accurate records of customer interactions and service recommendations.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Stay informed about dealership promotions, new products, and automotive repair trends to provide knowledgeable recommendations.

Experience

• Previous experience in automotive sales or service advisor roles is preferred.
• Familiarity with dealership operations and customer service best practices is highly desirable.
• Knowledge of automotive repair processes, diagnostics, and terminology is essential.
• Experience in cash handling and financial transactions is a plus.
• Strong interpersonal skills with the ability to build rapport with customers quickly.
• A proactive approach to problem-solving and conflict resolution.

Join our team as a Service Advisor where your expertise will contribute to delivering outstanding customer experiences in the automotive industry!

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Rotating weekends

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Stuart, FL 34997 (Required)

Ability to Relocate:

• Stuart, FL 34997: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $100,000