IT Support Specialist

The IT Support Specialist provides technical assistance and network support, including hardware and software support to the entire academic and administrative areas in the campus community, in addition to troubleshooting and repairing computer problems, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal end-user performance. They may also mentor and train student assistants and interns.

MINIMUM QUALIFICATIONS:

1. Associate’s degree in computer science or related field required. An equivalent combination of experience, certification, and training may be substituted for degree requirement.

2. Two years’ related experience is preferred.

3. Must be able to communicate effectively both verbally and in writing, including the ability to comprehend and carry out complex oral and written instructions.

4. Must be able to work independently and maintain confidentiality.

RESPONSIBILITIES:

1. Operate and maintain computer networks and personal computers.

2. Practices, procedures, and equipment used in computer operations.

3. Work with various operating systems, for example: Windows, macOS, Linux.

4. Work with various software applications, for example: Microsoft Office (Outlook, Word, Excel, and Power Point), Microsoft 365, Adobe Acrobat, and browsers.

5. Work with various enterprise mobile devices (Android, iPhone, Blackberry).

6. Provides administrative, direct face-to-face, and campus based technical support to students, faculty and staff on a wide variety operating systems and hardware platforms and network connectivity issues, and maintains in-house computer systems, desktops, peripherals and applications.

7. Develop and recommend specifications for new hardware/software solutions for use by the college community.

8. Works with end users to identify and deliver the required support service levels.

9. Conducts training and support to end users on accessing/utilizing computer resources and applications.

10. Installs, configures, tests, maintains, monitors, and troubleshoot end user workstation hardware and software.

11. Troubleshoot networks include but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.

12. Performs analysis, diagnosis, and resolution of complex IT problems for end users, and recommends and implements corrective solutions.

13. Receives and responds to incoming support request.

14. Maintains inventories of all IT related hardware and software.

15. Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring system performance.

16. Accurately documents instances of hardware and software failure, repair, installation, and removal.

17. Supports development and implementation of new Information System projects. Engages with third-party support, PC equipment, and software vendors about their software functionality.

18. Installs new computer workstations in campus computer labs, develops methods for rapidly deploying new systems and restoring old systems by the use of cloning or other technologies.

19. Manage their specific ticket queue, troubleshoot encryption and system configuration issues, and add and troubleshoot hardware such as hard disks and memory.

20. Mentor and train student assistants and interns.

21. In order to perform these essential functions, the IT Support Specialist must be present at work. Therefore, attendance is an essential job function.

SALARY: Appropriate placement on State Salary Schedule E3 ($39,759-$57,251) of the Alabama Community College System Salary Schedule.

APPLICATION PROCEDURE: A complete application packet must be received no later than 1 p.m., Friday, February 14, 2025. A complete application packet consists of:

(1) Completed Wallace State Community College employment application with three work references.

(2) Résumé

(3) Cover letter describing specifically how your experience and qualifications meet the qualifications outlined for the position.

(4) Verification of experience (employment) will be required after the interview process and prior to an offer of employment. Letter(s) must come from current and/or former employers, verifying employment experience to meet minimum required qualifications. Letter(s) must include employment dates and job title and be on official letterhead with an authorized personnel signature.

(5) Separate transcripts from each college attended (photocopies will suffice until employed)

Applicants must meet eligibility requirements to work in the U.S. at time of appointment. All application materials must be submitted as a complete packet and will become the property of the College.

Applicants who fail to submit all required information will be disqualified. Only application packets received during the period of this announcement will be considered.

APPLICATIONS MAY BE FILED ONLINE AT: WWW.WALLACESTATE.EDU/EMPLOYMENT

Please Note:

ALL APPLICATION MATERIAL MUST BE SCANNED. It is recommended that you have digital (such as pdf) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these documents during the process.

Human Resources

Monday - Thursday 7:30 am - 4:30 pm

Friday 7:30 am - 2:00 pm

256-352-8029

When you finish the steps to apply, you will receive an on-screen notice that you have successfully applied. HOWEVER, this notice does not mean your application materials are complete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement. All correspondence with applicants regarding the College's search process will be sent via e-mail.

In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check...

APPLICATION DEADLINE: The deadline for receipt of all application material is February 14, 2025.

ADDITIONAL INFORMATION: The College reserves the right to fill the position within four months of the stated deadline date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position should circumstances warrant the need to fill more than one position.

Applicants scheduled for an interview may receive or review the Essential Functions for the position at the time of the personal interview. Any applicant, however, may request a copy of the Essential Functions for the position prior to the interview appointment. All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.

It is the sole responsibility of the applicant to ensure his or her application packet is complete. Before an offer of employment can be made to the selected candidate, the College will require written verification (on letterhead and signed by an appropriate authority) from current and previous employers confirming the required level of experience as stated in the “Qualifications” section.

Wallace State Community College is an equal opportunity employer. It is the policy of the Alabama Community College Systems, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Wallace State Community College will make reasonable accommodations for qualified disabled applicants or employees. If you have a disability and may require accommodations, please notify us at 256-352-8029. The College reserves the right to withdraw this job announcement at any time prior to the awarding. Wallace State Community College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirm an employee’s eligibility to work in the United States as required by the Department of Homeland Security.

Job Type: Full-time

Pay: $39,759.00 - $57,251.00 per year

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $39,759 - $57,251