What are the responsibilities and job description for the Senior Distinguished I, Data Scientist position at Walmart Global Tech?
Are you passionate about pioneering cutting-edge data science and Generative AI solutions? Do you dream of playing a technical leadership role that will shape the future of customer service at the Walmart scale? If you possess exceptional GenAI, Machine Learning, and data analytics expertise, you may be interested in this opportunity.
The Senior Distinguished I, Data Scientist is a visionary leader who will drive the development and application of GenAI and data science capabilities to optimize customer service experiences at Walmart. As a subject matter expert in AI and data science, this hands-on leader will be responsible for developing and implementing strategies that leverage GenAI to optimize customer service experiences for both Walmart customers and call center agents. You will lead a team of data scientists and collaborate with cross functional teams including dedicated engineering, product and business teams.
About Team:
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.
What You'll Do
- Drive the strategic vision and execution for the GenAI and data science team.
- Accelerate the adoption of AI/ML advances in the entire customer care domain, from customer facing GenAI chat and voice bots, to agent assist experiences, and large scale data analysis.
- Lead hands-on experiments and prototypes. Provide strategic direction for problem solving.
- Hire, mentor and grow science and engineering talent.
- Foster a culture of continuous learning, innovation, collaboration, and risk taking.
- Work cross-functionally across various engineering, product, UX and business teams. Drive consensus and bring ideas to production.
- Serve as a team expert on changes in industry trends, products, and other advances, and apply this knowledge to influence product needs.
What You'll Bring
- PHD or master’s degree in computer science, Machine Learning, Statistics, Data Science, or a similar field.
- 8 years of experience in ML, AI and data science
- Strong track record of solving complicated business problems using GenAI and data.
- Profound knowledge of data science and machine learning, Natural Language Processing, LLM, and GenAI.
- Exemplary hands-on expertise in data analysis tools and programming languages such as Python, R, SQL, etc.
- Excellent communication skills with the ability to present complex data in a simple, understandable manner tailored to a wide audience.
- Exceptional problem-solving abilities and strategic thinking skills.
