Auto Care Center Service Manager

Job Description

Auto Care Center Service Supervisor

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Provides assistance to customers in the TLE service area by greeting customers, creating service orders per company policies and procedures, s taging customer vehicles and assisting with workflow as necessary.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, r esolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, processing and performing customer service requests per company policies/procedures and timelines. Operating and maintaining service area e quipment, monitoring the TLE for environmental, disposal and OSHA compliance and ensuring customer safety and satisfaction.

Receives and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other d ocumentation.

Reviews and reacts to daily/weekly reports including Bay System Summary reports, service orders, markup/markdowns, procedure checklists, e quipment checklists, and compliance checklists etc.

Supervises associates in the TLE service area by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, job s hadowing, technician certification and evaluation of associates.

Maintains merchandise presentation in the Tire Lube Express (TLE) service area by stocking and rotating merchandise, removing damaged or out-of- date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink m erchandise.

Maintains the Tire Lube Express (TLE) service area in accordance with company policies and procedures by properly maintaining equipment per company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging and organizing merchandise s upplies, identifying shrink and damages, and ensuring a safe work environment.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Adaptability - Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.

Leads Inventory Operations - Helps associates understand and apply safe and correct ways to handle, move, and display goods, and does the same in own work. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action. Demonstrates and helps others with the safe and p roper use and maintenance of inventory tools and equipment.

Enhance Experience in the Store - Supports the store of the community merchandising concept and suggests merchandise to management that meets the needs of local customers. Plans for customer service and sales based on events outside the store (for example, weather, gas prices, local events). Stays current on competitors' prices, products, and displays to suggest to management ways to improve the store. Recommends ways to provide a convenient, safe, and pleasant shopping experience for customers. Shows associates how to address customer, merchandise, and store i ssues.

Leads TLE Operations - Ensures Associates follow Service area policies, procedures, and compliance guidelines and related laws and regulations when handling TLE products and providing TLE services, and does the same in own work. Identifies Customers who need help and shares accurate information with them on TLE products and services. Ensures others provide services to meet and exceed Customer's expectations while providing timely and quality services that meet and exceed company guidelines and does the same in own work. Recognizes poor or unsafe TLE equipment, services, and work areas, and corrects them and/or reports them with ideas for corrective action. Ensures TLE equipment is in proper working order and required documentation is complete, and uses these practices in own work. Ensures service writers/technicians recommend products and s ervices as needs are identified from a customer's vehicle.

Planning and Improvement: Plan for and Improve Team Performance - Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.

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Job Description

Auto Care Center Service Supervisor

Influence and Communicate: Communicate and Promote Commitment - Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that is a ccurate and complete. Communicates in a respectful and professional manner.

Judgment: Make Informed Choices - Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what m ight be a problem and corrects it or clearly describes it to those who can correct it.

Execution and Results: Oversee Work and Get Results - Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are c ompleted on time.

Ethics and Compliance: Oversee Performance to Ethical Standards - Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct e thical and legal problems. Treats all associates fairly and with respect.

Talent: Provide Information and Feedback - Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their p ositive contributions. Shows concern for associates and is available to meet with them. Looks for and follows up on developmental opportunities.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

P resents information to small or large groups and individuals.

C ommunicates effectively in person or by using telecommunications equipment.

C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually verifies information, often in small print.

S afely operates motor vehicle or other large power equipment, requiring valid drivers license or certification as appropriate.

R eads information, often in small print.

V isually locates merchandise and other objects.

V isually inspects equipment.

S afely operates a motor vehicle.

M oves, lifts, carries, and places merchandise and supplies weighing up to 50 pounds without assistance.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

M ay work with substances that require special handling

W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

W orks overnight and on varying shifts as required.

Entry Requirements

• Minimum Qualifications
• W ill successfully complete all job required trainings and assessments.
• V alid driver’s license.

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30416

Job Description

Auto Care Center Service Supervisor

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

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Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Schertz, TX 78154: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $18 - $27