What are the responsibilities and job description for the Customer Service Representative position at Walnut Grove Mutual Housing Association, Inc?
Join Our Team as a Member Services Representative!
Are you a pro at staying organized, love interacting with people, and have an eye for detail? Looking for a career change? If so, we've got the perfect job for you!
Overview: We're seeking a part-time Member Services Representative to provide top-notch service to Walnut Grove Members and visitors. You'll get a 30-minute lunch break. *Attention to detail is critical, especially as we transition from paper to digital systems.
Key Responsibilities:
- Over time be well-versed in WGMHA policies, By-Laws, Building & Grounds, and the Employee Handbook.
- Greet Members and visitors warmly.
- Answer phones, screen and direct calls, refer callers, and schedule appointments.
- Manage opening and closing office procedures.
- Enter and update work order information.
- Generate end-of-month work order reports.
- Handle maintenance fees and payments.
- Sort and distribute mail.
- Prepare bulk mailings and monitor postage supplies.
- Keep inventory of office and cleaning supplies.
- Maintain confidential records and files and handle confidential correspondence.
- Update member mailing/directory information.
- Prepare monthly reports as requested by the BOD President.
- Ensure the membership sale list is current for the monthly Open House.
- Prepare documents for new and departing Members.
- Manage the rental calendar and contract for the WGMHA Community Room, collect rental fees, and inspect the room post-event before refunding deposits.
- Assist with tech support, including maintaining the WGMHA website, Facebook page, computers, printers, security systems, and phones.
- Secure the office at the end of the day.
- Provide support to our Bookkeeper.
- Perform other duties as required by the GM.
Working Environment:
- Occasional exposure to paint fumes, solvents, adhesives, etc.
- Extended periods of standing when attending to Member issues.
- Occasional exposure to outside elements in good weather.
Qualifications:
- Light bookkeeping skills are a plus.
- Excellent listening, verbal, and written communication skills.
- Proficiency with Microsoft Office Suite and other relevant programs.
- Strong organizational skills.
- Must be capable of independently resolving issues while learning policies and procedures from management. Consistently and fairly enforcing rules with confidence, even when Members are displeased.
- Experience with Buildium software is a plus, but not necessary.
Why Join Us? You'll be part of a friendly and dynamic team that values your contributions. At Walnut Grove, we have a close-knit team where every individual's contributions significantly shape our culture and work environment. Your impact here will be both meaningful and noticeable. Plus, you'll be helping us transition to a more efficient and eco-friendly digital system.
Ready to Apply? If you have the skills and experience we're looking for, we want to hear from you! Apply today and be part of our exciting journey at Walnut Grove.
Job Type: Part-time
Pay: From $16.50 per hour
Expected hours: 20 – 30 per week
Benefits:
- Paid time off
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $17