What are the responsibilities and job description for the Front Desk Agent position at Walnut Grove RV Park?
Job Summary
We are seeking a part time Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in maintaining guest satisfaction and enhancing their overall experience at our establishment.
Duties
- Greet guests warmly upon arrival and assist with check-in procedure.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about the RV park amenities, services, and local attractions to enhance guest experience.
- Handle guest inquiries and concerns promptly and professionally, ensuring high levels of guest satisfaction.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Operate phone systems efficiently, demonstrating excellent phone etiquette while managing incoming calls.
- Collaborate with maintenance teams to ensure that lots are ready for guests.
- Uphold policies and procedures while maintaining a welcoming atmosphere.
-Light cleaning duties are due by the end of the shift.
Qualifications
- Previous experience in hospitality or hotel management is preferred but not required.
- Strong guest relations skills with a focus on providing exceptional customer service.
- Familiarity with hospitality management software is a plus.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours.
- Strong organizational skills with attention to detail in managing tasks efficiently.
- Proficient in using phone systems with a professional phone etiquette.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and professionalism.
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 16.5 per week
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $16