What are the responsibilities and job description for the Member Services Associate position at Walrath Recruiting, Inc.?
Responsibilities Include :
- Respond to member inquiries and resolve issues related to online accounts, account reconciliations, and general questions.
- Maintain detailed records of member interactions, including inquiries, complaints, and follow-up actions.
- Create and manage CRM tickets for complex inquiries, ensuring comprehensive information is documented for efficient resolution.
- Maintain a thorough understanding of daily processing requirements to provide members with accurate and updated information.
Qualifications :
Hours & Benefits :
Salary : $20 - $45
