What are the responsibilities and job description for the Mitsubishi Burnsville Service Manager position at Walser Automotive Group?
Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.
How does our Service Manager Drive Impact?
Service Department Responsibilities:
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers
maintain all staff is properly trained to both Walser and Manufacturer standards.
Manage rental and courtesy vehicle Fleet
Perform Monthly, Quarterly, and Yearly Performance reviews or one on ones for All Employees.
Submit Payroll for all employees including incentive reports
Support the career and professional development of staff
Lead by example and be an advocate for staff
Assist in end of day cashier close, cashiering customer and training cashiers when necessary
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned
Parts Department Responsibilities:
Inventory Management: Oversee the inventory of parts, ensuring optimal stock levels, accurate records, and proper organization.
Order Processing: Order and maintain an adequate supply of parts to meet demand, while negotiating with suppliers for the best prices and lead times.
Parts Ordering & Procurement: Track and reorder parts as necessary, ensuring the availability of required components for repair and maintenance.
\n- Must be at least 18 years of age
- Minimum one year service writing experience
- Must have strong data entry skills to enter information onto the computer and other warranty systems
- Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
- Excellent phone and computer skills
- ADP experience highly desired
- A good understanding of automotive parts and cars is desired
- Ability to assess and report on warranty repairs
- Good interpersonal and communication skills
- Must be extremely detail oriented
- Must have a positive attitude and work well in a team environment
- Customer service mentality and professional demeanor
- Prior supervisory or management experience a plus
- Must have a valid driver’s license and acceptable driving record
- Medical, Dental, Vision coverage & HSA/FSA
- Paid Parental Leave (Maternity, Paternity, Adoption)
- Adoption Assistance Program
- Life Insurance and 401K with Employer Match
- Pet insurance and Employee discounts
- Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
- The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:
Do The Right Thing – Nothing is worth compromising a relationship.
Lead By Example – Be willing to help no matter how difficult the challenge.
Display Positive Energy – A good attitude is highly contagious.
Be Open Minded – The only thing that is constant is change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ employer.
