What are the responsibilities and job description for the veterinary practice manager position at Walt Disney World Resort?
About the Role & Team
As the Veterinary Practice Manager, you will be an integral member of the Animal Health leadership team, leading the Veterinary / Laboratory Technician Team for Disney's Animal Kingdom (DAK), Disney's Animal Kingdom Lodge (DAKL), and Tri Circle D Ranch, and providing additional support for the Seas with Nemo and Friends (Epcot). You will work closely with the other leaders and team members to provide excellent animal care, ensure efficient and effective function of the Animal Health operation.
In this full time, on-site, role, you will be reporting to the Veterinary Operations Manager.
What You Will Do
- Lead all aspects of the DAK Hospital operation, including safety, inventory, equipment maintenance and purchase, and regulatory compliance
- Lead the DAK veterinary and laboratory technicians, supporting cast in their professional development, holding regular team meetings and one on ones to help develop team performance
- Presence in the operation daily to coordinate and problem solve, assist front line cast whenever vital, and partner with leaders and teams from Husbandry, Behavioral Husbandry team, Animal Nutrition, Water Sciences, Operations, Safety Services, Facilities, outside vendors, and more
- Participate in and promote the Animal Health team's guest experiences
- Partner with veterinarians, vet techs, lab tech, clinical pathologist, and Medical Records team to supervise/coordinate all vital diagnostic testing and sample submissions
- Supervise hospital imaging, acting as radiation & laser safety point for the Animal Health team
- Partner with other Animal Health leaders to ensure operational coverage, continuity, communication, and consistency across the team
- Assist and/or lead animal health special projects
Required Qualifications & Skills
- Minimum three years of zoological/aquatic facility experience, or equivalent, as a certified veterinary technician
- Proven leadership experience (project or people based)
- Excellent organizational and communication skills; detail oriented; ability to prioritize and adapt
- Proficiency in technology/software such as Microsoft Outlook, Word, Excel; SharePoint, Workday and ZIMS; Zoom and Teams
Preferred Qualifications
- Experience in veterinary practice management / vet hospital leadership
- Active Member of AZVT or AZA/other relevant professional organization
- Familiarity with Walt Disney World, ASE, Animal Health managerial processes and company policies
- Experience in leading large, multi-doctor veterinary practices.
Education
- A.A.S. from an AVMA-accredited Veterinary Technology Program, or equivalent experience
- Veterinary Technician Certification (CVT) in the state of Florida or ability to acquire licensure within 6 months
Preferred Education
- Bachelors Degree or equivalent experience
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life This includes health and savings benefits, educational opportunities and special extras that only Disney can provide Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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