Automotive Service BDC Representative (Customer Support)

Walt Massey Automotive Group is a fast growing automotive retail company, serving South Mississippi, Alabama and Florida. We are looking to add an enthusiastic, self-motivated individual to our team as a Business Development Center(BDC) Representative. 

As a BDC Representative, you’ll be a part of a team of motivated professionals, seeking to assist with the growth and success of our company. 

Base Pay : $12/hour Commission

Shift Available: 9:00 AM - 6:00 PM

In addition to competitive pay, we offer our associates the following benefits:

• Bonus Pay

• Health Insurance

• Dental insurance

• 401(k) plan with company match

• Paid vacation

• Professional, Upbeat work environment, with job training and advancement opportunities
   

Responsibilities

• Receive all inbound service calls and coordinate schedules of service advisors and service appointments..
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend service meeting and training sessions as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.

• Attendance is a dealer breaker
   

Qualifications

• Business Development Center (BDC) experience is a plus!

• Superior communication and customer service skills

• Excellent follow-through skills

• Proficient knowledge of the Internet/Computer

• Maintaining a positive, can-do attitude

• High School Diploma or equivalent

Walt Massey Automotive is a family-owned company, serving the southern AL/MS communities in 4 locations with 8 individual automotive dealerships. This position will be located at our Hattiesburg, MS location. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, professionalism, teamwork, and respect - now is the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $12