What are the responsibilities and job description for the Dental Treatment Coordinator position at Walter D. Felton, DDS?
About the Practice
Dr. Walter Felton has practiced dentistry in the Richmond, Virginia area for over 35 years and truly enjoys helping our patients with their dental needs. He says, “I really care that dentistry is done correctly, whether we do it by ourselves or we include the very best specialists. I will do things the right way.” Dr. Felton started his own dental practice so he could create the unique work environment he wanted We provide a wide variety of comprehensive dental services are all available under one roof and we have a celebratory atmosphere when a treatment plan is completed and the patient is happy.
Job Description
Are you a detail-oriented, compassionate professional with excellent communication skills? We are looking for a Dental Treatment Plan Coordinator to join our team! If you thrive in a patient-focused environment and have experience with dental treatment planning and financial coordination, we’d love to hear from you.
Responsibilities
We are looking for a Dental Treatment Coordinator team member who will:
- Educate, consult and present patient treatment plans.
- Schedules and confirms patient appointments.
- Verifies insurance for all clinical appointments.
- Enters information on dental software in patient accounts.
- Ensures and reviews entire patient account for complete and accurate information.
- Collects all monies due for services rendered.
- Develops and maintains doctor/hygiene schedules as necessary.
- Support marketing and promotional activities to increase and stimulate new patient growth.
- Greet and check patients in and out, before and after treatment.
- Following up on pending treatments or payments
- Addressing patient objections and concerns effectively
- Finding solutions for financial or scheduling conflicts
- Working with insurance companies to resolve coverage issues
- Experience with dental insurance verification
- Understanding payment options, financing plans, and cost estimate
- Ability to multitask and stay organized in a fast-paced setting
Qualifications
- High school diploma or equivalent required.
- A minimum of two years of front office experience preferably in a dental setting.
- Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)
- Basic knowledge of Microsoft Office (Word, Excel, Outlook)
Benefits Offered
In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.
Requisition Number
2025-15276
