What are the responsibilities and job description for the Audi Service Manager position at Walter's Auto Sales?
Job Title: Service Manager
Location: Ontario, CA
Job Type: Full-Time
About Us:
Walter's Auto Group has been a trusted name in Southern California for over 50 years. We are dedicated to providing an exceptional customer experience, driven by our passion for our products, loyalty to our customers, and commitment to our community. Our success is built on the "Walter's Difference," a foundation of excellence we strive to uphold. Join us on this remarkable journey!
Why Us:
At Walter's Auto Group, we stand out from the rest with our close-knit team environment and open communication. We invest in our employees from the start, offering continuous training, advancement opportunities, and top-notch compensation and benefits. Our culture values family, diversity, and teamwork, ensuring a supportive and rewarding work atmosphere.
What We Offer:
- Paid training
- 401(k) Plan
- Medical, Dental, and Vision Insurance
- Salary Range: Salary Range: $175,000.00 - $250,000.00
Position Overview:
The Automotive Service Manager oversees the service department, ensuring customer satisfaction, managing staff, and maintaining efficient operations.
Key Responsibilities:
-
Experience in a multi-million-dollar corporation with similar background required
-
Strong leadership, training, and team motivation skills
-
Proven track record of business growth and high customer satisfaction
-
Comprehensive shop knowledge with expertise in inspections and selling techniques
-
Ability to manage high-volume operations efficiently
-
Strong communication, organization, and professional demeanor
-
Understanding of online reputation management
-
Maintain compliance with regulations and manufacturer policies
-
Oversee reporting, tracking systems, and department performance
-
Develop marketing strategies to drive new and repeat business
-
Supervise technicians, monitor productivity, and ensure quality service
-
Manage parts orders, payroll records, and repair order approvals
-
Address customer concerns promptly and follow up to ensure satisfaction
-
Stay updated on industry tools, equipment, and best practices
-
Maintain positive relationships with customers, staff, and factory representatives
Salary : $175,000 - $250,000
