What are the responsibilities and job description for the Operations Supervisor position at Walter's Recycling and Refuse, Inc?
Walters Recycling & Refuse is Hiring for
Operations Supervisor!
$55,000-$65,000
Positions Available with the Best Trash Hauler in MN!
MN best Gold Winner 4 years in a row.
Star Tribune Reader’s Choice.
Voted Best Trash and Recycling in MN four years in a row!
About us:
Walters is the premier environmental services provider in the Twin Cities metropolitan area providing waste and recycling collection to the public and private sectors since 1988. We are the largest family owned and operated waste and recycling provider in Minnesota providing over 100,000 services each week with a fleet fueled by both diesel and compressed natural gas (CNG).
About the Role:
The Operations Supervisor coordinates the activities of drivers to maximize productivity, while assisting in problem resolution, prompt and effective service to our employees, drivers, and customers. Primarily communicating with the drivers to assist them with problem resolution and routing concerns while they are on route. The Operations Supervisor will handle incoming service orders, direct drivers, and resolve service issues. Strong interaction and communication with internal and external customers, including customer service, sales, and operational staff. This position plays an instrumental role in the operation of our entire company.
Responsibilities:
- To perform this job successfully you must ensure all customers are serviced on their scheduled service day.
- Frequent interaction with Operations Management, administrative staff, and drivers.
- Take initiative and ownership of all routes and drivers, directing them as needed to achieve the best efficiencies throughout the day, working with Management as needed.
- Management of daily documentation from drivers, including processing and verifying (DVIR, dump tickets and route sheets) for accuracy.
- Use HRIS to manage time and attendance.
- Update, prepare, and upload/print/distribute the daily route schedule, including vacation coverage, as well as future needs based on upcoming workload.
- Fields incoming calls and e-mails from Customer Experience, and sales department; manages requests for pick-up or container delivery and ensure completion of scheduled service.
- Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues as necessary.
- Review, assign and manage to completion work orders as they are presented through the system.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in a service issue.
- Communicate and report daily breakdowns to the Maintenance Staff keep the drivers on route.
- Provide assistance in resolving service, safety, and operational concerns.
- Assist or serve as backup for other lines of business throughout the day including Scale Attendant duties at the Transfer Station.
- Work closely with drivers, taking ownership of the routes and all issues that arise on a daily basis.
- Serve as the liaison between the drivers and the customer(s), both external and internal.
- Schedule and complete daily routes efficiently while still ensuring outstanding and timely customer service.
- Communicate and assign changes throughout the day to drivers.
- Help Identify problems/issues in all lines of businesses and assist Operations Management in resolving such issues.
- Develop a schedule to ensure full or partially full boxes at the Recycling Center are emptied in a timely manner avoiding any overflow.
- Managing KPI with Commercial and Roll-Off Operations Managers on a weekly basis.
- Other minor duties may be assigned and may vary as needed.
Job Requirements:
- HS Diploma/GED, undergraduate degree preferred
- College degree and or 5 years of relevant experience in customer service or operations, waste industry experience preferred.
- Computer proficient – MS Office, Routeware, and other software
- Previous CDL Driving experience preferred
- Dispatching Experience preferred
- Ability to work in a fast-paced environment
- Must possess a sense of urgency
- Must have a valid driver's license
Physical Requirements:
- Work is performed in a climate-controlled company. Employees operate standard office equipment including: telephone, headset, computer, computer monitors, keyboard, mouse, and copier/scanner. Physical tasks of job include: walking, sitting, standing, and bending.
- Ability to pass a pre-employment drug screen, DOT health evaluation, and physical assessment
- This is a safety-sensitive position subject to drug testing requirements in compliance with 49 CFR Part 382, this does include marijuana testing
Walters offers competitive benefits packages including:
- Competitive wages - Based on Experience
- Health, Dental and Vision Insurance
- EAP-Employee Assistance Program
- HSA Employer Contributions
- Company Paid: Life Insurance and Short-Term Disability
- Company Paid Parental Leave
- Voluntary Benefits; Additional Life Insurance, Long Term Disability, Critical Illness, and Accidental
- Legal shield/ID Shield
- 401K with Employer Match
- 10 days Paid Time Off (PTO) and 6 days of ESST
- 6 Paid Holidays
- Free Trash pickup within the Service area.
Walters Recycling and Refuse Inc. is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. This range is generally the minimum and maximum salary or hourly pay for this position at the time of posting for this Job. Any questions you may have about this range, please reach out to HR.
Salary : $55,000 - $65,000
