What are the responsibilities and job description for the Customer Service Representative position at Walters Group?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. This position requires a proactive approach to customer service and the ability to work collaboratively within a team environment.
Responsibilities
- Engage in outbound calling to follow up with customers and address their needs.
- Provide high-quality customer service by responding to inquiries via phone, email, or chat.
- Assist customers with work order information, order status, and troubleshooting issues.
- Accurately perform data entry tasks to maintain up-to-date customer records in our system.
- Collaborate with team members to support customer needs and enhance overall service delivery.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Type efficiently to ensure timely responses and documentation of customer interactions.
- Maintain a professional office environment while adhering to company policies and procedures.
Requirements
- Proven experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
- Proficiency in data entry and familiarity with computerized systems for managing customer information.
- Ability to analyze situations quickly and provide effective solutions.
- Strong collaboration skills to work effectively within a team setting.
- A positive attitude and willingness to learn new processes and systems.
- Flexibility to adapt to changing priorities in a fast-paced environment.
Join us as we strive to provide outstanding service and build lasting relationships with our customers!
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21
